Jeff Newman Email & Phone Number

Washington, District Of Columbia, Us

ChurnZero helps subscription businesses fight customer churn. ​Our software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew.​ We give businesses the means to personalize the customer experience through timely and relevant touchpoints.Member of the ChurnZero’s Internal Advisory Board (IAB) - The IAB is a standing committee of select internal Customer Success, Sales, and Marketing members collaborating closely with our Product team. Together, they provide critical insights into the evolving requirements of our prospects, customers, and internal stakeholders, directly shaping our strategic direction and solution offerings.

San Diego, California, Us

AbacusNext provides a full range of B2B case management software for accounting firms and law firms. These software solutions can either be installed on premise, SaaS, or in a fully managed private cloud environment.> Develop and maintain the Customer Success Portal which provides training, standard operating procedures, and product knowledge.> Train new CSMs on standard operating procedures and products.> Assist with new customer on-boarding, implementation, and migration.> Handle cancellation requests, renewals, contract negotiations, upgrades, and support escalations.> Assist with retention, churn reduction, and relationship building with customers.> Drive product adoption and improve customer experience.> Collaborate with sales teams to grow opportunities in the accounts.> Track key retention metrics.> Uncover business challenges and provide solutions in order to build value.> Software demonstrations.

San Ramon, California, Us

Overland-Tandberg provides a full range of data archive solutions.> Maintained relationships with 600 partners.> Managed and facilitated new orders.

Bachelor'S Degree, International/Global Studies

Culture, Language, Business