Jeff Norris Email & Phone Number

United States

Reston, Virginia, US

Engineering OPS Team as lead, and manager of a team where we will continue to support our clients with specialized skills inside the DoD.

Reston, Virginia, US

Supporting our Airmen through Enterprise IT AS A Service

Reston, VA, US

Promoted to manage the infastructure team for EITaaS EUS.

Reston, VA, US

Responsible for infastucture systems, including routers, switches, and interconnected services and devices.

Reston, VA, US

System administrator Principle - USAF EITaas EUSNutanix AHV Administrator. Windows/Linux administrator.Subject matter expert for multiple product deployed on the enterprise.

Waterloo, ON, CA

Senior Support engineer for customers across many markets. Leveraging Documentum, DT, Webtop, xPression over private cloud support offerings.

Waterloo, ON, CA

Supporting Document Sciences xPression server/client for enterprise customers, WebSphere, JBOSS JVM, System administrator for over 80 VM's including Windows, Linux and Unix..

Salt Lake City, Utah, US

Troubleshot Windows 2003, 2008.2012 servers, exchange server and application backend for a vast variety of client/server applications.Built dashboard using NetManage to monitor critical servers and related services.Leveraged Spiceworks and a variety of SNMP tools to audit network and server usage.Located network bottlenecks and advised on best practices.

Sunnyvale, CA, US

Supporting Good GFE, GD, MDM, Secure mobile solution than runs on Exchange, or Domino back end. Using MS SQL, local Berkley DB, and interconnected customer servers to Good NOC. Supporting mobile platforms, including iOS, Android, Windows phone, server management, escalation and defect tracking. Setting a standard of stellar support, team unity and client.

Redmond, Washington, US

Supported Microsoft products for end user using chat, phone, remote access. Ability to troubleshoot, diagnose and resolve using remote access tools. Provided feedback related to customer issues and how to resolve complex issues.Micosoft Windows, XP, Vista, Windows 7 desktop support.Office 97.2000, 2003, 2007, 2010 product suitemalware, virus removal and PC.

Dallas, TX, US

Configured and deployed Cisco hardware for enhanced VPN running on private MPLS network.Created router configurations for Frame Relay, IMA, ATM, BRI, PRI and OC-48 connections from customer side (CER) to AT&T managed services eVPN.Used BGP, OSPF, EIGRP routing protocols and much more related to deployment of Crisco routers, dependent on customer.

Supported a variety of clients and products in a technical support capacity and escalations.Including but not limited to AT&T eVPN offerings, Nortel Networks enterprise data products, Netgear SOHO products, Hitachi PC (laptops), DirecTV (DBS satellite) and EMBARC by Motorola (now sports pager network and OnStar.See breakdown of experience listed per.

CA

Supported Layer-2 switches, Layer-3 switches and routers, ATM bridges, token ring MAU, and routers. I was directly involved in rolling out 28 45U cabinets of hardware for a complex LAB environment at our support center. Managed cases and labs for customers in an escalated tier 3 capacity. Worked with peers related to product training and product knowledge.

Chicago, Illinois, US

Supported wireless email solution based on analog paging network. pilot program owned by Motorola. Supported DOS, Windows and Mac hardware connected to paging device via serial interface.Troubleshot network issues, messaging issues and delivery to internal and external customers.