Supported two Capital One agile teams as Scrum Master and Project Manager. One team delivers web and e-commerce solutions and the other team focuses on on RTM and middle-ware functionality and operations.

Provided project management services to Southwest Airlines (SWA). Responsible for managing a diverse team of SWA contributors as well as two professional service organizations in the evolution of a multi-year strategy and roadmap, development of business requirements and vendor selection for SWA’s next-generation flight scheduling system. Technologies used included mathematical optimization, statistics, MS Project, MS Office, MS Project Central. Key accomplishments included:• Coordinated and managed input from more than six SWA internal departs including Network Planning, Strategic Planning, Operations Research, Network Planning Technology, Technical Architecture and Data Warehousing • Completed business requirement development for SWA’s next-generation flight scheduling system in a rapidly changing environment with internal teams of naturally conflicting objectives• Completed business requirement development for support functions including information services and decision support systems• Managed the deliverables for several multiple statements of work’s with a professional services vendors in support of business requirements finalization, RFI / RFP process development and implementation, vendor research, selection and negotiation strategy recommendations• Helped develop agile development guidelines for vendor participation in RFPs

Provided project management services to American Airlines. Responsible for deliverables in two key areas of a system-wide equipment refresh / software upgrade project: Application rationalization and certification for a Windows 7 environment and Microsoft System Center Component upgrades, initial designs and implementations. Technologies used included MS Project, MS Excel Pivot Tables, Flexera AdminStudio Workflow, MS System Center. Key accomplishments included:• Managed the evaluation of 1400 system-wide applications within American Airlines and eliminated about half of them through consolidation, reduced need, retirements, etc..• Managed the certification process for the remaining 725 applications in a very short period of time. Process involved 3 levels of test, 8 software packagers, two companies and 32 business groups. • Improved reporting and developed predictive methodologies (based on Agile forecasting techniques) to help track and forecast certification completion• Provided project management including scheduling, forecasting, change management and support to the Engineering team. Delivered upgrades and new implementations of six components of MS System Center. Effort was in preparation for system-wide equipment and software deployment of Win7 and Win2008 server.

Provided project management services to aerospace global distributor Aviall. Primary project was the delivery of a significant update to client’s customer-facing e-commerce dot com system (B2B and B2C). Technologies used included Agile development, Websphere, Ajax, HTML, CSS, XML, UML, SQL, SOAP, Microsoft Project, Quality Center, MS Visio. Key accomplishments included:• Delivered 9000 man-hour development / QA project on-time and within the expected budget.• Leveraged Agile experience and knowledge to develop ordinal method for developing and validating complex solution estimation. Methodology was very well received by senior management and recognized as “innovative” to client environment. Allowed senior management to better predict project outcomes• Developed new way of tracking team progress and currently comparing / contrasting with a more tradition EV approach – predictive measures from the new tracking process has consistently predicted project completion since very early in the design stage.• Developed detailed integrated project schedules, risk registers, as well as most other PMBOK artifacts• Developed and managed budget for two projects

Provided project management for EMC’s Microsoft Practice. Projects involved the implementation of Microsoft enterprise technologies including SharePoint, Exchange, and SCOM. Responsibilities included managing budgets, monitoring project progress, forecasting performance, forecasting utilization and requirement needs, anticipating and solving future project issues and risks, and conducting weekly team meetings. Managed multiple projects at one time as well as developed proposals with sales team. Extensive use of MS Project. Visio, Sharepoint workflow, UML. Key accomplishments included:• Developed proposal and managed technology assessment project for large construction company. Work included business process analysis as well developing road map for technology implementation• Managed proposals and managed two Microsoft Exchange server implementation projects• Managed the completion of a clearinghouse web site for an energy industry client.• Built new templates in line with new corporate goals in the areas of proposals, project estimating and forecasting

Established and led program office for end-to-end product deliveries for BMC’s Service Desk Express (SDE) business line. Specific responsibilities include Project Management Office (PMO) leader, planning and delivery of multiple and simultaneous BMC product deliveries, development and maintenance of overall program schedules, coordination and consensus owner between senior management, development, quality assurance, tech pubs, sales, marketing, technical support, training and professional services groups, and process development and improvement. Technologies used included Agile, J2EE, .Net, SQL, Ajax, Websphere, UML, HTML, CSS. Extensive use of MS Project. Key accomplishments included:• Increased product quality and shortened development and testing time by leading the organization towards Agile Development practices and away from Waterfall. • Received Certified ScrumMaster training, attended Agile 2006 annual conference• Delivered more efficient and effective end-to-end product development though the ground up development of a new SDE PMO. Using The Project Management Body Of Knowledge (PMBOK) as a guide and previous experience, setup a PMO and built processes around project initiation, schedule management, issue management, change control, risk management, approval and sign-off methods, PMO weekly meetings and continual improvement. Emphasis was on effectiveness and ease of use. Scope included:o $75 million annual revenueo 15 product deliveries in 3 years• Improved overall product delivery reliability and early communications of problem area to senior management through the development of processes and anticipated potential future problem areas.• Provided continual improvement by initiating and participating in process improvements concerned with senior management reporting and communications, Sarbanes-Oxley compliance, development of the business unit product development process and subsequent incorporation of Agile.

Responsible for managing the business relationship of Sabre’s joint ventures in the Asia/Pacific region. Specific responsibilities included business development, delivery management, financial performance, commercial negotiation, contractual compliance, problem resolution, project coordination and reporting, business process development, product definition and strategy coordination. Extensive use of MS Project. Key accomplishments included:• Consistently met or exceeded annual revenue ($4 million) and profit targets despite severe travel industry downturn• Responsible for the ongoing delivery of multiple (>15) projects involving more than 10 internal product departments at any given time• Oversaw the business development and implementation of critical e-commerce applications• Directed process improvement task forces resulting in faster response to major system outages and quicker product time to market• Consistently received exceptional annual feedback from clients and associates• Executed the on-time delivery of a significant technical proposal to a strategic Chinese partner

Directed the delivery and profitability of large multi-project programs. Established clients' business goals and proactively identified opportunities to meet them. Drove programs from project inception through delivery. Directed multiple product teams and third parties in solving complex issues involving requirements, budgets, and timelines. Ensured timely communication between clients, product teams, and senior management. Oversaw and monitored budgets and implemented corrective actions to ensure budget commitments were made. Key accomplishments included:• Successfully planned, managed and delivered a two-year $30 million integration program on time and under budget that involved more than 80 separate projects and 15 project teams• Planned and implemented the successful seamless transfer of over 1 million real-time travel records from one system to another within a 12 hour time window• Managed the schedule and $6 million budget for the implementation of a major online travel commerce website under aggressive market delivery pressures• Developed a proposal and won a $250K contact with a major US carrier to develop a web-based loyalty program

Managed project teams focused on delivery of complex decision support models and systems. Overall responsibility for concept and proposal development, design, delivery and budget. Oversaw recruitment of project teams. Developed and managed all phases of project delivery from gathering business requirements to customer acceptance testing. Maintained and reported on project timelines. Communicated and resolved technical and business issues with clients.

Provided mathematical modeling, technical expertise and statistical analysis in support of various business objectives. Proved concepts by building system prototypes. Presented results to senior management. Worked in teams as well as contributing individually.