Jeff Offutt Email & Phone Number

Fort Wayne, In, Us

Oakbrook Terrace, Illinois, Us

Promoted to oversee P&L and operations of business providing moving services in the consumer, corporate, and military channels in the US and Canada. Grew consumer channel 25% YOY for 3 years, grew domestic market share 300 bps, and contributed to crafting business model for contract forecasts to double military channel.

Oakbrook Terrace, Illinois, Us

Member of leadership team that transformed North American Moving Services, resulting in record EBITDA years, unprecedented service levels, and 10%+ productivity improvement across multiple areas of the business. Oversaw all operations, including Allied Van Lines & North American Van Lines

Oakbrook Terrace, Illinois, Us

Recruited to overhaul the operating, sales, and administrative structure in Hong Kong. Led restructuring initiative to gain market share, create efficiencies, and set benchmarks for other country organizations. Delivered double-digit EBITDA and revenue growth while elevating quality scores to rank #1 in the region.

Wan Chai, Hong Kong, Hk

I was recruited back to Asia to transform an organization with $28M in annual revenue, 380 employees, and operations in 8 cities to efficiently run a Western-style business model aligned with international norms. Chronology:~ General Manager Sales & Marketing China (2006 to 2007)~ Executive Vice President China and General Manager Shanghai (2007 to 2010)Leading the organization through restructuring, revitalization, and rapid growth, I modernized the operating structure and achieved record-breaking revenue results to generate more than 20% of the company’s total annual revenue.RESULTS: +53% revenues, +100% net profit, -70% staff turnover● Utilized balanced scorecard methodology to develop a 1-year and 3-year plan to align the business around common goals and metrics.● Overcame resistance to change to establish a customer-first culture and create an environment that attracts and retains top talent.● Accelerated revenues 144%, attaining the best year in company history, and positioned organization to maintain revenue performance through the global economic downturn.● Landed 2 of the company’s top 3 accounts (each >$3.5M/year), ignited 30% revenue jump in first year in categories stagnating 2 prior years, and grew lucrative agent/partner category 100% in 3 years.● Reduced staff turnover from 50% to 15% against national average of 25%, and boosted morale by instituting performance/incentive-based compensation system.

In 2004, I launched a startup direct marketing and advertising venture in Austin, Texas. Over the next 2 years, I built the company from $0 to $1.5M+ in sales based on competitive positioning and unique value propositions. In 2006, I orchestrated the sale of the business in order to return to Asia.

London, Gb

I took the reins just as the Asian financial crisis and political/social unrest overran Indonesia. Over the next 6 years, I navigated the organization through this volatile financial, political, and social environment to achieve unprecedented growth and deliver major operational improvements that elevated Indonesia to a top performer companywide.RESULTS: +10% market share (#4 to #1 position in 6 years), +14% revenues, +12% net profit● Aligned business units across 2 separate companies around a common culture with consistent strategy, goals, and metrics by migrating to balanced scorecard methodology.● Appointed to Corporate Management Board that created business plans, drove key global initiatives, and orchestrated sale of business units to entities in Europe, Middle East, and Asia.

London, Gb

In 1997, I was recruited out of the prestigious Thunderbird School of Global Management to participate in the Global Silverhawk Relocations accelerated management training program. I entered the company as a Management Trainee and was promoted to Director of Operations at the end of the 3 month training program. Just 5 months later, I was promoted to Managing Director Pro-Tem. During this year, I led the auditing of all processes – especially those around warehousing and vendor management. This led to a significant restructuring of personnel, organization, policy, and process, which resulted in improved margins, revenue, and cash flow management. Global Silverhawk was eventually purchased by Santa Fe Relocations.

Mba, International Marketing & Management

Ma, Southeast Asian Studies

Ba, Historical Studies