A transformative executive, I challenge the status quo to build strategies, solutions, and processes that outpace complex targets while capturing synergies and optimizing overarching operations. I examine business from all vantage points to evaluate and overhaul teams, systems, and processes holding businesses back. For me, the thrill of the challenge drives me forward.
My experience spans diverse functions, where I have successfully turned around underperformers, elevated teams to new heights, and built business units from the ground up. I am committed to aligning with larger enterprise goals, seamlessly collaborating with senior executives while driving my leaders to act and execute. I am dedicated to improving quality, costs, and financial performance while fostering team collaboration and unity.
With an early career at HP, I entered The Cigna Group and quickly advanced through multiple positions with varied objectives. I played a vital role during acquisition integrations, ensured top enterprise clients' retention, leveraged AI to automate and streamline, and built strategic plans to drive multi-year transformations.
At my core, I am people-oriented and strive to inspire those around me through solid relationships. I aim to uncover each of my team members' unique skill sets to motivate, inspire, and aid in their professional development and career planning. I drive my teams toward success through a culture of camaraderie, teamwork, and achievement.
AREAS OF EXPERTISE
⭐️ Strategic Planning & Execution
⭐️ Enterprise-Wide Transformations
⭐️ Technology Integration & Optimization
⭐️ Large-Scale Change Management
⭐️ Growth & Cost Savings
⭐️ Customer Experience & Quality
⭐️ Team & Function Overhauls
⭐️ Mergers & Acquisitions
KEY ACHIEVEMENTS🏆 Handpicked to lead in transformation-focused role, challenging status quo to generate financial gains via expense reduction and value creation.
🏆 Designed and launched Issue Management function, deploying cutting-edge technologies to bolster quality while lowering costs.
🏆 Transformed satisfaction and quality for $1B client while lowering incidence of client issues through deployment of new account management system.
🏆 Selected as Employee of the Year for quality system implementation, merger integration, and launch of global service hub in Costa Rica.
Listed skills include Cross Functional Team Leadership, Healthcare, Process Improvement, Pharmacy Benefit Management, and 22 others.