Jeff Morrison Email and Phone Number
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A transformative executive, I challenge the status quo to build strategies, solutions, and processes that outpace complex targets while capturing synergies and optimizing overarching operations. I examine business from all vantage points to evaluate and overhaul teams, systems, and processes holding businesses back. For me, the thrill of the challenge drives me forward. My experience spans diverse functions, where I have successfully turned around underperformers, elevated teams to new heights, and built business units from the ground up. I am committed to aligning with larger enterprise goals, seamlessly collaborating with senior executives while driving my leaders to act and execute. I am dedicated to improving quality, costs, and financial performance while fostering team collaboration and unity. With an early career at HP, I entered The Cigna Group and quickly advanced through multiple positions with varied objectives. I played a vital role during acquisition integrations, ensured top enterprise clients' retention, leveraged AI to automate and streamline, and built strategic plans to drive multi-year transformations. At my core, I am people-oriented and strive to inspire those around me through solid relationships. I aim to uncover each of my team members' unique skill sets to motivate, inspire, and aid in their professional development and career planning. I drive my teams toward success through a culture of camaraderie, teamwork, and achievement. AREAS OF EXPERTISE ⭐️ Strategic Planning & Execution ⭐️ Enterprise-Wide Transformations ⭐️ Technology Integration & Optimization ⭐️ Large-Scale Change Management ⭐️ Growth & Cost Savings ⭐️ Customer Experience & Quality ⭐️ Team & Function Overhauls ⭐️ Mergers & Acquisitions KEY ACHIEVEMENTS🏆 Handpicked to lead in transformation-focused role, challenging status quo to generate financial gains via expense reduction and value creation. 🏆 Designed and launched Issue Management function, deploying cutting-edge technologies to bolster quality while lowering costs. 🏆 Transformed satisfaction and quality for $1B client while lowering incidence of client issues through deployment of new account management system. 🏆 Selected as Employee of the Year for quality system implementation, merger integration, and launch of global service hub in Costa Rica.
The Cigna Group
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Senior Director, Enterprise Strategy And TransformationThe Cigna Group Feb 2022 - PresentI was handpicked by the SVP of Enterprise Strategy & Transformation to lead in my current role, where I have been charged with driving strategic planning and execution of multi-year transformation programs focused on maximizing scale and value leverage across 10+ Cigna and Evernorth companies and brands. TOP ACHIEVEMENTS SPAN: ► Charted pathway to drive cost savings with increased revenue and patient satisfaction, utilizing leading technologies (including Generative AI) to streamline patient touchpoints and create singular solutions. ► Broke down barriers between divisional sales teams and introduced collaboration tools/technologies to enable revenue gains and cross-selling. ► Developed future-state action plans and strategies, recognized by senior executives and board of directors for crafting novel transformation projects with projected revenue and patient savings gains while lowering costs and capturing synergies across functions.
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Senior Director, Health Plan Sales & Account Management, EvernorthThe Cigna Group Dec 2015 - Feb 2022For Evernorth, I directed strategic planning and execution to catalyze relationships, sales, and growth of top clients, including Premera Blue Cross and Priority Health. I led the complete scope of client services, including sales, growth & development, patient service, benefit administration, cost management, patient and client satisfaction programs, and IT projects. TOP ACHIEVEMENTS SPAN: ► Retained $60B in clients through next-level leadership of enterprise-wide PBM Optimization strategy to move clients from legacy/disparate systems to leading-edge technology for increased simplicity and connections.► Halted potential loss of $1B client by building new account management system and developing team to accelerate satisfaction, improve quality, and lower incidence of client issues across the Health Plan Division.► Trusted as the only director tapped to serve as Health Plan Division Go-to-Market Strategy Lead for the Sales Account Management Modular market growth strategy transformation project. ► Expanded technology utilization to automate client request tracking, reporting, staff capacity monitoring, and project prioritization for increased quality and process efficiency. ► Architected benchmarkable quantitative performance evaluation system, which was adopted as standard across the Health Plan Division. ► Tapped for and graduated from a two year senior leader development program, 1 of 37 chosen from 70K.
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Director, Sales & Account Management Operations, Express ScriptsThe Cigna Group Jun 2014 - Dec 2015In this capacity, I owned and optimized relationships with senior executives from accounts that spanned The Walt Disney Company, California State Association of Counties, and PepsiCo before pivoting to build out the Issue Management function to provide increased support for sales and account management teams. TOP ACHIEVEMENTS SPAN: ► Launched Issue Management function and business unit to remove issue management from account management function and deploy leading technologies to bolster quality while lowering costs. ► Piloted improvement initiative – centralizing triage function – to optimize divisional resources utilization, increasing service request speed assignment, and balancing workloads. ► Championed automated performance scorecards customized for each role, business unit, and division to promote data-driven culture and increase performance transparency.
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Director, Client Service Operations, Medco Health Solutions | Service Delivery, Express ScriptsThe Cigna Group Jun 2010 - Jun 2014As Director of Client Service Operations for Medco Health Solutions, I led a team customizing pharmacy and mail-order prescription services while safeguarding contractual commitments and performance guarantees. TOP ACHIEVEMENTS SPAN: ► Slashed costs 18% during integration of client service operation, post-acquisition of Medco by Express Scripts, through high-level analysis and action planning. ► Captured 12% cost savings by ideating, developing, and executing benchmarkable efficiency project to migrate local manual processes and data history for organization-wide project status tracking. ► Spearheaded initiatives to capture operational efficiencies while bolstering customer satisfaction, supporting high-value health plan and commercial clients: UnitedHealthcare, Department of Defense, and Walmart. ► Maintained “Top Performer” status – only awarded to top 5% of 30K employees.
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Senior Manager, Client Service Operations, Medco Health SolutionsThe Cigna Group Oct 2007 - Jun 2010Entering The Cigna Group, I owned client service operations for the UnitedHealthcare account, building strategies to maximize customer service and achieve operational excellence. I was trusted to lead as Senior Implementation Manager, supporting new client onboarding projects for Medco Health Solutions. TOP ACHIEVEMENTS SPAN: ► Maximized utilization of Microsoft SharePoint to design, build, and implement processes to capture, track, and report on enterprise-wide issues of executive-level criticality for increased speed and transparency. ► Recognized as “Top Performer” YoY – only awarded to top 5% of 30K employees.
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Manager, Call Center Offshore AllianceHewlett-Packard Oct 2000 - Oct 2007Houston, Texas, UsI entered the HP organization as a Customer Service Representative and was quickly promoted to Business Analyst, Service Project Manager, then Offshore Alliance Manager to drive quality, efficiency, and customer satisfaction inside service parts fulfillment call center. TOP ACHIEVEMENTS SPAN: ► Captained call center relocation from Roseville, CA to Costa Rica, owning all logistics, staffing, infrastructure planning, and training across 6-month project. ► Instituted ISO 9000 compliance system and strategies and performed biannual, onsite quality audits. ► Applauded with Most Valuable Player Award for excellent work in integrating Compaq Computers and HP service parts customer service lines of business. Executed as Service Project Manager & Business Analyst.
Jeff Morrison Skills
Jeff Morrison Education Details
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University Of California, DavisBusiness Administration And Management -
The Cigna GroupEltp
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Institute Of Project ManagementProject Management Professional (Pmp)
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International Organization For StandardizationIso 9001 Quality Systems Auditor
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Six Sigma Management Institute By Dr. Mikel J. HarrySix Sigma Green Belt
Frequently Asked Questions about Jeff Morrison
What company does Jeff Morrison work for?
Jeff Morrison works for The Cigna Group
What is Jeff Morrison's role at the current company?
Jeff Morrison's current role is Senior Director of Strategy & Transformation | The Cigna Group | High-Functioning Teams | Ground Up Function Builds | Technology & Process Optimization | Revenue & Value Growth.
What is Jeff Morrison's email address?
Jeff Morrison's email address is jm****@****pts.com
What is Jeff Morrison's direct phone number?
Jeff Morrison's direct phone number is +191639*****
What schools did Jeff Morrison attend?
Jeff Morrison attended University Of California, Davis, The Cigna Group, Institute Of Project Management, International Organization For Standardization, Six Sigma Management Institute By Dr. Mikel J. Harry.
What skills is Jeff Morrison known for?
Jeff Morrison has skills like Cross Functional Team Leadership, Healthcare, Process Improvement, Pharmacy Benefit Management, Leadership, Account Management, Project Management, Business Analysis, Program Management, Vendor Management, Strategic Planning, Management.
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