Jeff Morrison Email & Phone Number

I was handpicked by the SVP of Enterprise Strategy & Transformation to lead in my current role, where I have been charged with driving strategic planning and execution of multi-year transformation programs focused on maximizing scale and value leverage across 10+ Cigna and Evernorth companies and brands. TOP ACHIEVEMENTS SPAN: ► Charted pathway to drive cost savings with increased revenue and patient satisfaction, utilizing leading technologies (including Generative AI) to streamline patient touchpoints and create singular solutions. ► Broke down barriers between divisional sales teams and introduced collaboration tools/technologies to enable revenue gains and cross-selling. ► Developed future-state action plans and strategies, recognized by senior executives and board of directors for crafting novel transformation projects with projected revenue and patient savings gains while lowering costs and capturing synergies across functions.

For Evernorth, I directed strategic planning and execution to catalyze relationships, sales, and growth of top clients, including Premera Blue Cross and Priority Health. I led the complete scope of client services, including sales, growth & development, patient service, benefit administration, cost management, patient and client satisfaction programs, and IT projects. TOP ACHIEVEMENTS SPAN: ► Retained $60B in clients through next-level leadership of enterprise-wide PBM Optimization strategy to move clients from legacy/disparate systems to leading-edge technology for increased simplicity and connections.► Halted potential loss of $1B client by building new account management system and developing team to accelerate satisfaction, improve quality, and lower incidence of client issues across the Health Plan Division.► Trusted as the only director tapped to serve as Health Plan Division Go-to-Market Strategy Lead for the Sales Account Management Modular market growth strategy transformation project. ► Expanded technology utilization to automate client request tracking, reporting, staff capacity monitoring, and project prioritization for increased quality and process efficiency. ► Architected benchmarkable quantitative performance evaluation system, which was adopted as standard across the Health Plan Division. ► Tapped for and graduated from a two year senior leader development program, 1 of 37 chosen from 70K.

In this capacity, I owned and optimized relationships with senior executives from accounts that spanned The Walt Disney Company, California State Association of Counties, and PepsiCo before pivoting to build out the Issue Management function to provide increased support for sales and account management teams. TOP ACHIEVEMENTS SPAN: ► Launched Issue Management function and business unit to remove issue management from account management function and deploy leading technologies to bolster quality while lowering costs. ► Piloted improvement initiative – centralizing triage function – to optimize divisional resources utilization, increasing service request speed assignment, and balancing workloads. ► Championed automated performance scorecards customized for each role, business unit, and division to promote data-driven culture and increase performance transparency.

As Director of Client Service Operations for Medco Health Solutions, I led a team customizing pharmacy and mail-order prescription services while safeguarding contractual commitments and performance guarantees. TOP ACHIEVEMENTS SPAN: ► Slashed costs 18% during integration of client service operation, post-acquisition of Medco by Express Scripts, through high-level analysis and action planning. ► Captured 12% cost savings by ideating, developing, and executing benchmarkable efficiency project to migrate local manual processes and data history for organization-wide project status tracking. ► Spearheaded initiatives to capture operational efficiencies while bolstering customer satisfaction, supporting high-value health plan and commercial clients: UnitedHealthcare, Department of Defense, and Walmart. ► Maintained “Top Performer” status – only awarded to top 5% of 30K employees.

Entering The Cigna Group, I owned client service operations for the UnitedHealthcare account, building strategies to maximize customer service and achieve operational excellence. I was trusted to lead as Senior Implementation Manager, supporting new client onboarding projects for Medco Health Solutions. TOP ACHIEVEMENTS SPAN: ► Maximized utilization of Microsoft SharePoint to design, build, and implement processes to capture, track, and report on enterprise-wide issues of executive-level criticality for increased speed and transparency. ► Recognized as “Top Performer” YoY – only awarded to top 5% of 30K employees.

Houston, Texas, Us

I entered the HP organization as a Customer Service Representative and was quickly promoted to Business Analyst, Service Project Manager, then Offshore Alliance Manager to drive quality, efficiency, and customer satisfaction inside service parts fulfillment call center. TOP ACHIEVEMENTS SPAN: ► Captained call center relocation from Roseville, CA to Costa Rica, owning all logistics, staffing, infrastructure planning, and training across 6-month project. ► Instituted ISO 9000 compliance system and strategies and performed biannual, onsite quality audits. ► Applauded with Most Valuable Player Award for excellent work in integrating Compaq Computers and HP service parts customer service lines of business. Executed as Service Project Manager & Business Analyst.

Bachelor Of Business Administration - Bba, Business Administration And Management

Eltp

Project Management Professional (Pmp)

Iso 9001 Quality Systems Auditor

Six Sigma Green Belt