Jeff Oprandi Email & Phone Number

Columbus, Ohio, United States

• Performing process audits
• Formally document current processes including developing BPMN diagrams
• Serve as the quality point of contact on ITS projects, where I establish quality goals, perform testing, gather requirements
• Serve on the SharePoint Center of Excellence Committee
• Maintain team's SharePoint Site
• Developed SharePoint workflow that interact with our incident management tool to conduct customer satisfaction survey and track System Change Management Metrics

Columbus, Ohio Area

• Responsible for interviewing business partners to define processes, procedures andwork instructions for key business client accounts; specific client accounts included Nike, Key Bank, Limited Brands and The Ohio State.
• Worked with small groups of one to five people; interviewing them and stepping them through their current processes, as well as making recommendations for process improvements.
• Extensively used MS Visio to create process maps. Specific process maps included:
• New Reservation Process
• Jet Trips Process
• Reporting Process for Travel

Columbus, Ohio Area

• Developed plans and tracked activities using project mgt software for product development, catalog, and printed material. Assisted with and maintained Process Architecture. Conducted weekly-integrated touch point.
• Initiated, designed, developed, trained users, tested and maintained SharePoint lists that acted as a central repository of information for current and new products and were used by all cross-functional business.
• Interviewed all of the business partners involved in the product development process and created detail process flows, work flows, resource allocation and roles and responsibilities charts for each department. Created.
• Created process flows and roles and responsibility charts for the development of stationery, new font development, laser and embroidery testing, which resulted in the identification of the interdependencies within.
• Established business processes, including change management and communication plans that added value, were intuitive and designed to drive faster adoption and greater ultimate utilization, which ensured that the.
• Served as an SME on the project team that designed and developed an Open-To-Buy application for the company.

• Administered all facets of front/back-office operations with complete accountability for profit and loss management; budgeting, financial mgt, IT, receivables and collections, marketing/advertising, business.
• Led project to acquire ISO9000 certification (one of first independent staffing firms in Ohio with ISO certification); included defining and developing work procedures, process flows, quality standards, employee job.
• Guided organization growth to 2 successful companies generating $7 million; growth achieved through effective strategic planning, budgeting and execution in addition to delivery of excellent customer service and 24/7.
• Elevated performance of company operations through introduction of software and hardware; including the design, development and maintenance of the company website and social media campaigns
• Designed and wrote the company’s first payroll and application tracking system.
• Led project to acquire new front office software (eEmpAct) and back office software (Dynamics/Great Plains). Project included defining the requirements of the software, interviewing vendors, securing financing.

Newark, Ohio

• Lead club – add value – make a difference, increase membership, implement successful projects in the community, support the Rotary Foundation, developed future leaders of the club, support goals and objectives of the.
• Received Rotary International Presidential Citation Award.
• Increased committee involvement leading to a more active club and increased attendance over 10%.
• Implemented a program to give 3rd graders dictionaries. Program has grown to a distribution of over 1800 dictionaries annually.
• Formed and lead a committee that rewrote the Club and Club’s Foundation by-laws. This lead to greater overall understanding of the of club’s purpose and structure.
• Form and lead a committee that rewrote the Club and Club’s Foundation by-laws. This lead to greater overall understanding and organization of the club’s purpose and structure.

Education record

Associates Degree, Computer Technology

Education record

Architecture