Jeff Ortel

Jeff Ortel Email and Phone Number

General Manager @ Capital Gifts
Washington, DC, US
Jeff Ortel's Location
Washington DC-Baltimore Area, United States
Jeff Ortel's Contact Details

Jeff Ortel personal email

n/a

Jeff Ortel phone numbers

About Jeff Ortel

Highly accomplished business executive with an exemplary record of achievement and results in Customer Success Operations, Finance, Human Resources, Technology and M&A management. Entrepreneurial, persevering leader who takes on turnarounds and startups, in private and publicly traded firms, with passion and drive. Known for cutting to the core to identify organic business growth opportunities, enhance operations, improve profitability, manage strategic partnerships, and transform businesses into profitable organizations. Personal Attributes: A great work ethic; flexible and adaptable with a bias for action; strong leadership skills; excellent perceptual skills; strong listener; develops talented people through ongoing coaching and mentoring; willingness to take responsibility for success and failure; creative; a positive attitude about self, company and marketplace. Skills that Drive Business Outcomes:*Innovation management*Enterprise leadership and collaboration*Change management *Building and motivating high performance teams*Financial performance*Call center management*Customer success management *Strong problem solving*Process design and improvement*Strong reporting and data analytics*Agile project management *Client management

Jeff Ortel's Current Company Details
Capital Gifts

Capital Gifts

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General Manager
Washington, DC, US
Jeff Ortel Work Experience Details
  • Capital Gifts
    General Manager
    Capital Gifts
    Washington, Dc, Us
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  • Capital Gifts
    General Manager
    Capital Gifts Feb 2022 - Present
    Annapolis, Md
    Capital Gifts demonstrates the power of gifting and how together we curate thoughtful, beautiful and meaningful gifts that surprise and delight at every turn. And of course, we have fun doing it! We assure you that the time and resources we invest in your gifts is absolutely worth it.
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  • Ortel Consulting Llc
    Founder And Principle Consultant
    Ortel Consulting Llc May 2020 - Present
    Annapolis, Md
  • Hudson Global Scholars
    Business Operations And Service Leader
    Hudson Global Scholars Feb 2021 - Nov 2021
    Columbia, Maryland
    Hudson Global Scholars creates deep relationships with school partners in order to provide the best possible education to their students. Our expertise and high-quality training and support for students, teachers, parents and schools ensure our programs are successful, helping schools stand out and thrive.
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  • Shorelight
    Business Operations Leader
    Shorelight Oct 2015 - Apr 2020
    Boston, Ma
    Shorelight Education funds and manages the global aspirations of leading universities to drive institutional growth, create new revenue streams, and expand educational options for students from around the world. Served as the Business Operations Leader identifying opportunities and implementing solutions to strengthen Shorelight's core structure and processes across the company. Worked cross-functionally on initiatives and played an active role in building the strategic direction, execution frameworks, technology, processes, KPIs/analytics, and team structures necessary to achieve organizational objectives and drive Shorelight's growth.Knowledge, Skills, Abilities:*Strategic planning and tactical implementation of service processes.*Building cross-functional team relationships.*Interpret financial and operational data; prepare reports, projections, recommendations*Knowledge of emerging trends and developments in SaaS, cloud, AI, machine learning and other digital technologies.*CRM and contact center management.*Cloud contact software*Advanced problem-solving and analytical skills*Using and teaching Kaizen method of continuous incremental improvements*Leading technology projects with enterprise level impact; managing vendor relationships*Change leader - ability to influence beyond the role*Assess people and situations, while demonstrating a natural style to teach & mentor *Employee development, deployment and performance management
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  • Stride, Inc.
    Vp Int'L Private School Operations And Services
    Stride, Inc. Feb 2011 - Jul 2015
    Washington D.C. Metro Area
    K12 International Academy is a fully accredited, U.S. diploma-granting, private online K-12 school. Combining award-winning curriculum and methodology with passionate educators, a socially active learning community, and an Individualized Learning Plan for every student, we put into motion a 360-degree learning environment tailored to each learner’s needs and producing measurable learning outcomes. Built International Private School network with award-winning education programs and curriculum on eLearning, brick 'n mortar and blended solutions platforms in U.S., Europe, Middle East and China. Included K12 International Academy, the George Washington University Online High School, and The Keystone School.Knowledge, Skills, Abilities:*Ability to consistently manage numerous high priority projects at the same time.*Call center management *Strong technical acumen and can successfully translate operational needs into technical capabilities*Ability to step into projects already in progress, or in need of rescue, and effectively assume a leadership role.*Fosters a creative, professional, and open management culture that empowers staff to fulfill their potential and encourages innovative thinking.
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  • Stride, Inc.
    Vp Of Business Integration
    Stride, Inc. Jun 2008 - Sep 2010
    Salt Lake City, Ut / Middlebury, Vt
    Powerspeak Languages doesn’t just give students words to memorize—it immerses them in the language and the culture. Whether learning a new language for business or pleasure, being a global citizen means knowing how to communicate beyond ordering a drink or asking for the location of the train station. The Powerspeak Language provides a rich language learning experience that uses audio, video, and interactive lessons to take users beyond rote memorization to a deep understanding of how to communicate with confidence in a new language.Led integration of K12, Inc. acquisitions, including structuring operations to meet goals and align strategies to drive continuous improvement to achieve business growth results.• Served as COO of the PowerspeaK12 business operation based in Salt Lake City, UT. (leading provider of World Language web-based course curriculum for students grades K-12). Responsible for building effective business operations and driving sales performance. • Led launch of Middlebury Interactive Languages LLC - a joint venture between K12, Inc and Middlebury College - offering language immersion programs in summer flex schools and online learning and teaching environments.Knowledge, Skills, Abilities:*Ability to see and communicate the big picture in an inspiring way, being forward looking and staying ahead of industry and technology trends.*Proven success leading and implementing integration processes with key stakeholders*Broad exposure to all levels of management reporting*Preparation and management of significant budgets*Strong project management skills*Omnichannel contact center management *Excellent business development and negotiating skills*Leading and executing full sales cycle (prospecting through closing and retention/upsell)
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  • Educate, Inc.
    Vp Operations
    Educate, Inc. Mar 2005 - May 2008
    Baltimore, Md
    Educate, Inc. (a Sterling Partners Portfolio Company) provides tutoring and other supplemental services to students and their families in schools, at learning centers, and over the Internet in North America. Built central operations team to improve business performance, sales and service. Included MIS Help Desk, Data Processing Hub, Supply Chain Management group and Call Center operations. • Created high-performance IT Systems Development department. Leveraged technical support resources to build and implement a customer data base used as a central repository for all customer billing and reporting.• Implemented strategy to demand forecasting, inventory control, distribution and shrink. Improved fulfillment, order entry and computer systems; redesigned and automated the teacher/student material distribution center.Knowledge, Skills, Abilities:*Experienced managing geographically dispersed delivery teams.*Call center management.*Ability to manage complex project plans: identify and capture dependencies and deliverables, track team’s performance against the plan and remediate differences.*Continually looks for ways to change things for the better by challenging conventional ways of thinking and discovering creative possibilities.*Experience conducting stakeholder meetings to gather, communicate and document status, risks, issues and mitigation strategy.
  • Invo Healthcare - Progressus Therapy
    Vp Operations
    Invo Healthcare - Progressus Therapy Aug 2003 - Feb 2005
    Tampa, Fl
    Progressus Therapy (a Sterling Partners Portfolio Company) is the nation's leading behavioral health and special education organization, whose professionals specialize in school-based therapy and early intervention services for school districts, charter schools and communities across the country. With more than 25 years of service to our clinicians and partners, we focus on best practices and producing exceptional outcomes for children while providing equally exceptional career opportunities for professionals seeking therapy positions in school-based and early intervention settings.Responsible for all aspects of operations during post-acquisition of Progressus Therapy - a nationally recognized provider of daily and long-term therapy staffing solutions and services for public schools, charter schools, virtual schools and other educational institutions.Created an environment that fostered collaboration and productivity while instilling Progressus Therapy core values. Achieved higher quality results, improved outcomes, and elevated differentiators driven by data and metrics providing excellent customer experience in school districts and schools.Knowledge, Skills, Abilities:*Use advanced reason to define problems, collect data, establish fact, draw valid conclusions, and design, implement, and manage appropriate action plans.*Contact center management. *Ability developing cultures that embrace innovation and challenge existing paradigms.*Human resource system development, including team and culture building experience.
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  • Thomson Prometric
    Vice President Of Channel Management
    Thomson Prometric Jul 2000 - Aug 2003
    Baltimore, Md
    Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 160 countries around the world. Tapped to grow North American Channel Operations team, introducing new organization structure supporting more comprehensive channel test delivery strategy. Right sized sales and service teams to achieve client focus objectives and drive top line revenue.Established IT Test Site Advisory Board purposed with identifying numerous cross-organizational initiatives to identify and promulgate best practices in test delivery nationwide.Knowledge, Skills, Abilities:*Ability to improve processes with internal and external customers in a third-party environment.*Vendor negotiations.
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  • Prometric
    Vp Of Global Candidate Services
    Prometric Jul 1998 - Jun 2000
    U.S. / Emea / Asia
    Promoted to expand computer based testing registration outside the U.S.. Led team that executed global expansion of 9 registration call centers in North America, EMEA and Asia/Pacific regions. Directed staffing and implementation of state-of-the-art technology in multi-channel contact centers, including ACD, IVR, internet tools ensuring quality processing of 10M transactions / year.Knowledge, Skills, Abilities:*Significant experience motivating and inspiring employees in small, medium and large(200+) contact center environments with an emphasis on training and detailed metrics/measurement.*Excellent capacity building, team building/management, and coordination skills and comfort in a matrixed and global environment.*Demonstrated success in working with organizational, cultural and language issues that arise in an international business environment.*Negotiation skills
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  • Prometric
    Executive Director Candidate Services
    Prometric May 1996 - Jun 1998
    Baltimore, Md / Minneapolis, Mn
    Recruited to lead high-level implementation and growth strategy for all North American call center operations responsible for registering test candidates and delivering various service operation functions during a period of very rapid growth. Led cross-functional teams to build and document ‘road map’ for success. Planned and executed call center build-out strategy and partnered launches with full scale client computer-based testing programs.Knowledge, Skills, Abilities:*Contact center management. *Strong management service/solution delivery skills ensuring that solutions meet the needs of the customer, are aligned with dynamic business drivers and are delivered on time and within budget.*Strong ability to collaborate with the client and Account Management teams on planning against a roadmap
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  • Mattel
    Sr. Director Consumer Affairs Operations
    Mattel Jan 1994 - Apr 1996
    East Aurora, Ny / Los Angeles, Ca
    Oversaw Fisher Price Consumer Services for all Fisher Price brands across North America. Directed the operation of five divisions: Two Contact Centers (NY & CA), Warehouse / Parts Procurement, Reporting and Analytics, Product Merchandizing and Reliability Engineering, with a team of 90-150+ employees (higher during peak holiday season).Knowledge, Skills, Abilities:*Ability and willingness to work in challenging and changing environments, and to see through challenges and find solutions.*Skilled at setting and communicating priorities effectively; able to manage multiple tasks and priorities.*Supply chain and call center operations management. *Ability to communicate information to multiple stakeholders.
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  • Fisher-Price
    Director Consumer Affairs Operations
    Fisher-Price Jan 1986 - Jan 1994
    East Aurora, Ny
    Fisher-Price Power Wheels is the leading brand of battery-powered ride-on toy cars for kids ages 12 months to seven years old. Power Wheels ride-ons are built with kid-sized, realistic features – in some cases, real working features like FM radios, opening/closing doors and hoods, and both forward and reverse motion.Responsible for building retail and direct-to-consumer sales support support and customer service including call center operations, parts sales and online retailer community support for the Power Wheels brand. Oversaw budget of $8M with responsibility for delivering sales of $17M+. Knowledge, skills, abilities:*Provide strategic leadership and oversite for Power Wheels brand*Merchandising & product experience in a fast-paced, product-oriented, consumer driven environment *Experience with variety of go-to market models (wholesale, direct-to-consumer, retail) in matrixed org.*Strong team management/leadership skills with experience overseeing call centers/network operations centers, support engineers/technicians, as well as customer service department workflow & operations*Supply chain and call center operations management *Outstanding customer service*Strong knowledge of emerging trends and industry practices
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Jeff Ortel Skills

Program Management Leadership Cross Functional Team Leadership Strategic Planning Team Building E Learning Management Staff Development Change Management Start Ups Operations Management Strategic Partnerships Business Development Leadership Development Educational Leadership Customer Service Team Leadership

Jeff Ortel Education Details

Frequently Asked Questions about Jeff Ortel

What company does Jeff Ortel work for?

Jeff Ortel works for Capital Gifts

What is Jeff Ortel's role at the current company?

Jeff Ortel's current role is General Manager.

What is Jeff Ortel's email address?

Jeff Ortel's email address is je****@****ght.com

What is Jeff Ortel's direct phone number?

Jeff Ortel's direct phone number is (866) 968*****

What schools did Jeff Ortel attend?

Jeff Ortel attended Towson University, University Of Maryland College Park.

What are some of Jeff Ortel's interests?

Jeff Ortel has interest in Social Services.

What skills is Jeff Ortel known for?

Jeff Ortel has skills like Program Management, Leadership, Cross Functional Team Leadership, Strategic Planning, Team Building, E Learning, Management, Staff Development, Change Management, Start Ups, Operations Management, Strategic Partnerships.

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