Jeff Otten

Jeff Otten Email and Phone Number

HRIS Technology at Lincoln Financial Group @ Lincoln Financial Group
Greensboro, NC, US
Jeff Otten's Location
Greensboro, North Carolina, United States, United States
About Jeff Otten

Jeff Otten is a HRIS Technology at Lincoln Financial Group at Lincoln Financial Group. He possess expertise in business process improvement, call centers, human resources, peoplesoft, analysis and 27 more skills. Colleagues describe him as "Jeff is very thorough, professional, and friendly. He creates great written communication and is a good team player. Jeff has a strong desire to learn and carefully studies each new aspect of the role.", "I had the pleasure of being Jeff's leader for 5 years at American Express. In that time, Jeff continued to impress me with his many talents, such as data analysis, process improvement/automation and doing whatever it takes to get the job done. With Jeff's experience and marketable skills, he would be a valuable asset to any organization.", and "During the several years that I worked with Jeff, he continually impressed me and the Employee Relations area he supported. Jeff will not leave any stone unturned and will seek to validate data and information needed to support the continuation of the operational business. Jeff possess a keen sense of putting all the pieces together and ensuring the integrity and data being reported is accurate and meaningful. Jeff will impress anyone that he comes in contact with as an intelligent individual, with a wealth of knowledge and a desire to sharpen his skills to keep in tune with the ongoing enhancements in technology. Jeff would be a valuable asset to any organization who acquires his talent and skills."

Jeff Otten's Current Company Details
Lincoln Financial Group

Lincoln Financial Group

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HRIS Technology at Lincoln Financial Group
Greensboro, NC, US
Jeff Otten Work Experience Details
  • Lincoln Financial Group
    Lincoln Financial Group
    Greensboro, Nc, Us
  • Lincoln Financial Group
    Consultant, Hris Technology
    Lincoln Financial Group Jan 2023 - Present
    Radnor, Pa, Us
  • Lincoln Financial Group
    Consultant, Hr Services - Hr Operations & Service Delivery
    Lincoln Financial Group Jan 2015 - Jan 2023
    Radnor, Pa, Us
  • B/E Aerospace (Contingent Assignment)
    Hris Analyst - Corporate Hr Technology Team
    B/E Aerospace (Contingent Assignment) Jan 2013 - Dec 2014
    Cedar Rapids, Iowa, Us
    Provided HR system support and key Security Admin maintenance as HR, Operations, and Finance Dept. needs dictate. Responsible for multiple shared mailboxes within the HR Technology Team for Administrator-level issue resolution, data maintenance, and employee security access requests. Conducted HR data import/export, mass editing, and report creation in JD Edwards, Ceridian HPW and SuccessFactors (SF) HR modules. Conducted regular analysis of employee data, utilizing data scrub reports, minor SQL editing, and Excel tools to identify and correct data records. Assisted in testing of regular releases (UAT), data validation and file importing to SuccessFactors throughout regular HR business cycles. Created and edited user guides of the JD Edwards, Ceridian HPW and SuccessFactors systems for day-to-day HR Business Partner use.
  • American Express
    Business Analyst - Hr, Employee Relations Group
    American Express Jun 2010 - May 2012
    New York, Ny, Us
    Provided call center and analytic support in the Employee Relations Consulting Group, a professional HR team servicing all US based employees. Responsible for Avaya CMS real-time monitoring and reporting, call volume and staffing forecasts, and Workforce Management software tools. Performed Lotus Notes DB data extraction and reporting, employee satisfaction survey reporting, and SME training for PeopleSoft record updates. Successfully handled the processing of severance and separation documentation during the closure of the Greensboro Service Center, transitioning to virtual office arrangement in late 2011.
  • American Express
    Human Resource Administrator - Hr, Employee Relations Group
    American Express Apr 2008 - Jun 2010
    New York, Ny, Us
    Dual role supporting two HR teams -- the ERG Severance Specialist Team, and the ERG Operations Team. Provided support to the HR Severance Team with data corrections in HRIS/PeopleSoft employee records, separation process improvement initiatives, and user acceptance testing for severance related HRIS projects. For Operations, managed the daily process of employee outplacement provider assignments, improved invoice reconciliation process, and created tracking tools for business-driven leave initiatives.
  • American Express
    Project Analyst - Global Merchant Information Services
    American Express Dec 2006 - Apr 2008
    New York, Ny, Us
    Developed and executed a process of data cleansing and enriching of merchant information in the AmEx merchant account portfolio. In conjunction with D&B and Cognos data tools, analyzed and corrected global merchant address and hierarchy data. The team's data correction results enabled new card network enhancements and improved analytics across the enterprise, optimizing marketing for global merchant accounts.
  • American Express
    Business Systems Analyst
    American Express May 2006 - Dec 2006
    New York, Ny, Us
    Provided systems support for the Vendor/Partner Business Systems team for 5 separate product programs at 4 different Partner sites. Created and tested UAT scenarios for AmEx/Partner interface, tested telemarketing scripts for flow and compliance, and resolved systems and fulfillment interface issues.
  • American Express
    Merchant Account Representative
    American Express Oct 2002 - May 2006
    New York, Ny, Us
    Consultative merchant account development. Interacted with merchants to understand and develop their AmEx merchant account, prevent fraud, trouble-shoot processing issues, and market the benefits of card acceptance.
  • American Express
    Customer Care Professional
    American Express Oct 2000 - Oct 2002
    New York, Ny, Us
    Provided consumer and small business cardmember servicing in a "Customer Focused Sales" environment. Achieved regular top rankings for consultative sales, quality, and customer satisfaction ratings.
  • Buyer'S Resource - Otten Real Estate
    Buyer Broker
    Buyer'S Resource - Otten Real Estate Dec 1996 - Dec 2000
    Self-employed real estate broker, providing "Exclusive Buyer Broker" services to buyer-clients in the Greensboro market.
  • J.C. Penney
    Collection/Fraud Supervisor
    J.C. Penney Jul 1989 - Aug 1996
    Plano, Texas, Us
    Managed highly flexible call center teams in the NW Regional Credit Service Center during a period of growth and consolidation, due to closures of California Centers. Promoted through the Collection Department to eventually coach and supervise teams in collections (early and late aging), fraud application and disputed charge investigations, and bad debt recovery. Partnered with store loss prevention, law enforcement, and internal counsel on prevention and recovery of fraud losses for a seven state western region.

Jeff Otten Skills

Business Process Improvement Call Centers Human Resources Peoplesoft Analysis Team Building Business Analysis Call Center Financial Services Process Improvement Program Management Credit Cards Change Management Vendor Management Analytics Relationship Management Business Requirements Employee Engagement Microsoft Excel Employee Relations Customer Satisfaction Employee Benefits User Acceptance Testing Hris Crm Project Delivery Lotus Notes Ariba Forecasting Performance Management Customer Data Integration Payment Card Processing

Jeff Otten Education Details

  • Multnomah University
    Multnomah University
    Biblical Education
  • Guilford Technical Community College
    Guilford Technical Community College
    Global Logistics - Supply Chain Management
  • North Carolina State University
    North Carolina State University
    Pre-Engineering Studies
  • Northwest Guilford High School
    Northwest Guilford High School

Frequently Asked Questions about Jeff Otten

What company does Jeff Otten work for?

Jeff Otten works for Lincoln Financial Group

What is Jeff Otten's role at the current company?

Jeff Otten's current role is HRIS Technology at Lincoln Financial Group.

What is Jeff Otten's email address?

Jeff Otten's email address is je****@****ail.com

What is Jeff Otten's direct phone number?

Jeff Otten's direct phone number is +133669*****

What schools did Jeff Otten attend?

Jeff Otten attended Multnomah University, Guilford Technical Community College, North Carolina State University, Northwest Guilford High School.

What skills is Jeff Otten known for?

Jeff Otten has skills like Business Process Improvement, Call Centers, Human Resources, Peoplesoft, Analysis, Team Building, Business Analysis, Call Center, Financial Services, Process Improvement, Program Management, Credit Cards.

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