Jeff Owen Email and Phone Number
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As a Cybersecurity Analyst with a comprehensive IT background, I specialize in safeguarding digital environments and ensuring the smooth operation of technical systems. My credentials, including CompTIA CIOS/CSIS, A+ Essentials, Network+, Security+, and SSCP (Systems Security Certified Practitioner), reflect my commitment to excellence in cybersecurity and IT support.Currently, I monitor and secure over 6,200 endpoints as part of my role at EXOS Cyber, where I excel in analyzing security logs, detecting and mitigating risks, and automating security alerts. My expertise extends to Office 365 security, endpoint detection and response, and the development of phishing training programs, all aimed at enhancing organizational resilience against cyber threats.In addition to my technical certifications, I hold an ITIL v4 Foundations certification and am actively pursuing a Bachelor's degree in Cybersecurity at Western Governors University (WGU). My experience in technical support roles, coupled with my passion for continuous learning, has equipped me with the skills to manage complex IT environments effectively.I am dedicated to delivering high-quality cybersecurity solutions and exceptional customer service. If you're seeking a cybersecurity professional who can enhance your organization's IT security and support infrastructure, I would welcome the opportunity to connect.
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Exos
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Cybersecurity AnalystExos Cyber Nov 2023 - Present● Monitor over 6200 endpoints and servers● Regularly analyze system and security logs to identify anomalous login activity, utilizing advanced analytical skills to detect potential security breaches and mitigate risks.● Conducts thorough verification of Office 365 inbox rules to ensure legitimacy and prevent unauthorized access, enhancing organizational email security.● Investigates account takeover attempts, adept at distinguishing between legitimate access and malicious activities, thereby safeguarding sensitive information.● Reduced incident response time by 40% through the automation of security alerts using Power Automate and Microsoft Teams.● Use Endpoint Detection and Response tools to monitor and respond to cybersecurity threats, ensuring robust endpoint security.● Skilled in the application of SIEM technologies for comprehensive security monitoring, incident detection, and response coordination.● Develop and conduct phishing training programs for end-users, enhancing organizational resilience against social engineering attacks and improving security awareness. -
Technical Consultant T2 SupportExos It Jul 2021 - Present● Provided prompt resolution of T1/T2 support tickets, ensuring minimal disruption to end-users' productivity● Delivered exceptional end-user support, resulting in high customer satisfaction ratings● Performed hardware installations and replacements, reducing downtime for clients● Expertise in Active Directory services management, streamlining access and authorization processes● Provided expert-level Office 365 support● Deployed and supported 3CX Phone Systems, improving communication and collaboration for clients● Provided comprehensive support for iOS and Android devices● Proficient in Ubiquity Systems support, resolving complex technical issues for clients● Skills in negotiation, relationship building, and technical consultation to ensure successful client outcomes● Problem-solving and communication skills to effectively manage IT service issues● Implemented ConnectWise Manage and Automate to increase efficiency of technical support -
It Support SpecialistTruist Feb 2021 - Jun 2021Charlotte, North Carolina, Us● Expertise in Active Directory for user management, streamlining access and authorization processes● Utilized ServiceNow to efficiently create and resolve incident tickets● Verified user identities using RSA Prime, ensuring secure access to company systems● Handled a high volume of daily incoming calls, providing exceptional customer service● Utilized PowerShell for internal user information management● Provided remote, phone, chat and email based Tier 1&2 technical support● Resolved technical issues through RDP sessions and troubleshot Cisco AnyConnect VPN● Proficient in Microsoft Office 365 and Windows 7 & 10 troubleshooting● Achieved high First Call Resolution rate and low return ticket rate● Worked independently and with a team to successfully resolve technical issues -
Desktop Support AnalystExcell, A Division Of Compucom Systems Oct 2020 - Jan 2021Bellevue, Washington, Us● Expertise in deploying images to Windows workstations● Utilized ServiceNow to efficiently add and resolve trouble tickets● Managed company assets using Active Directory● Deployed over 600 ThinClients to work from home users● Used Active Directory for effective asset management● Handled remote troubleshooting using SCCM, VNC, Remote Desktop, and Current Branch. -
StudentTechworks Aug 2020 - Oct 2020● Demonstrated outstanding time management skills to complete certifications ahead of schedule● Obtained multiple industry certifications including CompTIA IT Fundamentals, CompTIA A+, CompTIA Cloud Essentials and IBTA Business Communications● Contributed to class by providing support for classmates after obtaining certifications.
Frequently Asked Questions about Jeff Owen
What company does Jeff Owen work for?
Jeff Owen works for Exos
What is Jeff Owen's role at the current company?
Jeff Owen's current role is Cybersecurity Analyst @ EXOS Cyber | Business Communications, CompTIA Certifications.
What is Jeff Owen's email address?
Jeff Owen's email address is jo****@****ons.com
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