Jeff Owen Email & Phone Number

Appleton, Wi, Us

- Jamf Administrator (Mobile Device Management SaaS) and Mac OS Administrator for various applications for 45 end use- Automations through scripts and smart groups in Jamf (for example reducing the number of manual installations by about 75%)- Created Jamf policies to reduce the application reinstall process by 50%- Patch management for Microsoft Office, Adobe Creative Cloud plus plugins, and various other applications- Helped develop a server decommission process with my manager- Serviced all levels including the CEO - Design, setup, and testing for deployment of various applications and configurations- Backup for Exchange for BYOD program through AirWatch- Inventory Procurement and management through the use of purchase orders, a P-Card, and Coupa- Training Level II team members to support Mac and Kiosk computers and to help with support and projects- Adobe Creative Cloud administrator and support- Assist other administrators with various tasks- Used Jira to track calls to a successful completion and to create and update knowledge base documentation

Appleton, Wi, Us

• Helpdesk Supply inventory management• Continually helping to improve the processes• Executive team support• Helping administrators with their projects• Purchasing and maintaining Helpdesk inventory supply• Working with new vendors to develop new supply lines as needed for Helpdesk supplies

Appleton, Wi, Us

• Active Directory password resets and troubleshooting• Provide timely phone support for all computer equipment and related procedural and policy problems• Supported HP personal computers across two offices (1 remote and 1 local) through face to face and VNC interactions• Supported HP and Wyse terminals remotely through VNC across 35 stores with approximately 50 - 100• Work closely with all store and systems support personnel to create and maintain proper documentation of manuals for business systems• Basic troubleshooting for Mitel phones• Provided support to HP, Ricoh, and Xerox printers locally and remotely• Chosen to provide support for Kronos time clocks• Use Footprints to track calls to a successful completion• Selected to do inventory management of Helpdesk supplies• Time and time again been complimented on my patience and positive attitude

Neenah, Wi, Us

• Independently inspected circuit boards for proper part placement, connections, etc. using both technological tools and unassisted eyesight• Compared detail customer drawings to assembled circuit boards to identify any inconsistency in assembly• Evaluated assembly and design of circuit boards to determine if opportunity exists for improved quality or efficiencies• Researched various components of circuit board assemblies as required

Helping troubleshoot customer issuesConsistently meets or exceed goalsConsidered a leader on the floor

Configure and install IP cameras in busy plant environment and provide ongoing user training and camera maintenance Deploy, setup and provide onsite, telephone and remote support for approximately 525 PCs that support multiple users in plantTroubleshoot both hardware and software issues through remote accessEmploy Citrix service to provide first level user supportServe as support person for eight different types of printersConducted new hire training classes ranging from 6 to 20 new employees

Provided ongoing desktop support for users using Windows 2000 and XP along with one Apple system at multiple locationsUsed remote access, telephone, email, and/or face-to-face contact to troubleshoot issues with usersAssisted in daily requests for needed access for current and new usersServed as key desktop support personnel in Catia V5 desktop rollout

Provided ongoing server support for approximately 2000 servers operating on Windows 2000/2003 systems via telephone and remote loginIdentified hardware problems and resolved those problems on-siteWorked effectively in conjunction with team members inter- and intra-departmentally to produce desired results

Richfield, Minnesota, Us

Cross-trained in three departments: Media, Computers, and Digital ImagingAssisted with stocking, customer service and setting displays

Bachelor Of Science (B.S.), Information Security Systems

Diploma, College Prep