A collaborative, experienced, and adaptable Agile Project Manager and Certified Scrum Master driven by the excitement of problem solving within a team. Possesses an understanding of business needs from both experience in customer relations and an MBA and has a long history of delivering new product introductions for software, hardware, and cloud products. Over 15 years of problem solving in the design, implementation, test, project management, and support of C/C++ and Java language embedded products such as Cable Modems, Telephony Gateways, WiFi Routers, WiFi Extenders, cloud-based user interfaces for the telecommunications and computer networking industries. A driven, energetic, and logical problem solver with a can-do attitude who understands customer needs, analyzes and solves complex problems, communicates effectively with both technical and non-technical team members and clients, and who has a track record of driving projects to successful outcomes.By The Numbers:1. 14 hardware new product introductions2. 240+ software releases3. 2 patent submissions4. 20+ feature test plans defined5. 9 awards for performance6. 5 successful ISO auditsSpecialties: Over 15 years creating, testing, and supporting DOCSIS features such as DOCSIS 3.0, DOCSIS 3.1, DOCSIS 4.0, and Low Latency DOCSIS.Ability to evaluate customer needs and create user stories which align with customer and organizational goals of product development.Data Analysis including definition of key performance indicators, fault analysis, and post-mortem analysisStrong knowledge of PacketCable 2.0 development, implementation, and integration.Experience conducting interops at CableLabs with vendors and customersExcellent interpersonal skills with a strong ability to identify root customer issues and to communicate an effective solution to those issues.Proficient writer and public speaker with presentation and training experience for Tier 1 Cable ProvidersLeading and mentoring teams locally and across multiple time zones simultaneously