Jeffrey Paxton Email & Phone Number

Brantford, Ontario, Canada

- End user support / handling user-submitted tickets- Printer fleet management across all branches in Canada- Desktop/Thin Client system administration- Laptop prep, system imaging, management, support, troubleshooting, etc.- Interviewing and hiring additional team members- Training new team members- Configuration/Administration of Azure Active Directory.

- Troubleshoot customer desktop and laptop computer systems- Provided product education and transacted sale of products, parts, and services- Reason for leaving: Job opportunity with Canada BrokerLink

Brantford, Ontario, Canada

- Assist employees of the City with technical issues by phone or email- Manage tickets as the come in to the ticketing system- Complete triage and troubleshooting and escalate to L2/L3 if required- Manage IT Asset inventory. Inventory new equipment when it arrives- Configure mobile devices for employees- Reason for leaving: 3 month contract

Hamilton, Ontario, Canada

- Take inbound calls from customers across North America- Assist with basic troubleshooting of mobile phones and tablets- Setup store appointments or mail-in repairs as needed- Reason for leaving: To pursue a better opportunity

Brantford, Ontario, Canada

- Check customer laptops, desktops, and tablets for malware- Scan customer personal computing devices for hardware faults- Backup user data and reinstall the operating system and hardware drivers- Regularly work with Windows 10, Android, iOS, and Mac OS X- Reason for leaving: To take full time position with another company

Brantford, Ontario, Canada

- Provide end-user desktop support- Manage email server and web server- Manage wireless infrastructure- Implemented innovative, cost saving, solutions.- Reason for leaving: 3 month contract

Ancaster, Ontario, Canada

- Setup desktop and laptop computers for clients- Deployed system images- Delivered laptops, computers, monitors to clients and set up workstations- Reason for leaving: Did not line up with career goals

Brantford Canada

• Provided hardware and software support for desktop and laptop computers. (400+ users)
• Prepared, maintained and deployed system images to Dell workstations and laptops
• Setup video/audio equipment and screen-sharing software in conference/training rooms
• Developed shell scripts to automate various tasks and deployed software patches
• Handled asset inventory and regularly updated technical documentation
• Installed, configured and maintained datacenter equipment (Dell servers, Cisco switches)

Brantford, ON

• Provided customers with on-site technical support
• Configured data networks for home and small office setups
• Hardware replacement/upgrade device driver installation
• Completed data backup and restored systems (disk format and OS re-install)

Burlington, ON

• Assisted customers with purchase of TVs, sound systems, PCs and networking equipment
• Worked with the certified technicians in the repairs/servicing department
• Data recovery and installation of operating systems, hardware drivers and other software

Hamilton, Ontario

• Used Adobe Creative Suite to create promotional posters and signage
• Edited video, created intro animations with and upload videos to the library's YouTube channel
• Setup video/audio equipment and smartboards in classrooms and conference/meeting rooms
• Added content to library's Twitter and Facebook feed on a regular basis
• Contributed written content to the library's blog and managed the library's CMS (Drupal)
• Presented weekly “Tek-Talks” to provide live and interactive tutorials to fellow students

Brantford, Ontario

Created vector files in Adobe Illustrator to be printed on various media.

Brantford, Ontario, Canada

- Provided product and service plan information to customers over the phone- Made changes to monthly service plans on customer accounts as required- Reason for leaving: Left to return to school full-time

Brantford, Ontario, Canada

- Used Norton Ghost to create backup images of customer hard drives- Installed Windows, hardware drivers, and Windows updates and restored customer data- Performed diagnostics to identify hardware faults- Scanned customer hard drives for malware- Reason for leaving: Temporary high school co-op placement

Computer Systems Technician - Network Systems

• TCP/IP, OSI Layer model and HTML & CSS • Unix/Linux admin and shell scripting, email server admin and web server admin • Microsoft.

Graphic Design Production Digital

• Principals of design, vector graphics, web graphics and prepress • Adobe Illustrator, Corel Draw, Adobe Photoshop and Dreamweaver • Page.