- Managed and delivered large cross-functional digital transformation projects and programs modernizing WPI’s enterprise systems within scope, on-schedule, - Managed cross-functional teams of both functional business users and technical team experts through the project lifecycle. Defined timelines, budgets, KPI’s, deliverables, and milestones within the scope of each project- Negotiate pricing, services, terms, and timelines with vendors. Kept vendors (on-shore and off-shore) and consultants accountable for service delivery.- Leveraged a hybrid project planning and management approach by incorporating both waterfall and agile methods within project deliverables.- Leveraged Salesforce and Workday to improve administrative and academic processes. 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬- Executed implementation of a $600K multi-year master data management system prior to end of life of legacy functionality - Drove vendor selection and product implementation of a course catalog provider designed to eliminate manual updating of course catalog resulting in a 90% reduction of manual work and updates. - Designed a project intake and management processed leveraging Microsoft O365 cloud-based software resulting in prioritized and focused workload for team members.- Centralized an academic department and modernized the RA and TA hiring process resulting in simplistic process that reduced the time of hire for these community members.Design strategies and retired over 20 legacy homegrown systems and processes while incorporating new cloud-based systems to meet (and exceed) business value.

Leading collaborative efforts with community members to update our town's 10-Year Master Plan, ensuring a sustainable and thriving future.

Serving my local community as an appointed full member of the Planning Board.

Learner-Centric Solutions focuses on identifying the systemic changes needed to transform the higher education ecosystem to support lifelong learning pursuits. Website and Insights Blog launching soon!

Courses taught:OL-690 - Responsible Corporate LeadershipSNHU 101 - Transition to CollegeSNHU 303 - Life after SNHUOL - 125 - Human Relations in Organizations

Assessed, documented, and shared enterprise readiness for operational and strategic change initiatives. Prioritized, and aligned transformational diverse projects and initiatives to University’s strategic portfolio and roadmap. Drove engagement between ITS and Innovation Center resulting in closer collaborative alignment as it related to M&A, long-term planning, and emerging technologies. Managed large and complex projects from planning to deployment.Key Achievements:• Implemented a modernized student-centric financial aid system, reducing University service costs by $2.3 million annually and contributing toward a greater student acquisition and retention experience.• Created 4-phase change management strategy to navigate organization through a 50+ administrative and 1000+ processes system replacement. Plan adopted by Program Management Office. • Presented at 200 + department town hall on the role of innovation in higher education. Workstream lead for multiple innovation pilots designed to potentially fuel future growth and opportunity. • Provided support and execute projects to ensure technological alignment between existing and merged business units.

• Project manager of medium to large projects associated with a Workday ERP implementation, resulting in the elimination of manual processes in favor of automatic solutions. • Business process manager of 80 unique system algorithmic workflows within an ERP system. Developed change management process for workflows. • Facilitated multiple solution design sessions with 4 cross-functional teams through the business processing modeling process. • Utilized multiple business analysis skillsets to improve project team and stakeholder communications. • Managed a post-support model for Workday ERP project. Set milestones and communicated progress to stakeholders. Collaborated with the development of plan project sprints. • Built a project collaboration site resulting in centralized communications and tracking of project deliverables. Built dashboards to monitor progress of assigned deliverables and tasks.

• Built and developed a student loan default prevention and financial literacy team in response to a student entering repayment cohort growth. Developed 3-year strategic plan. Hired and mentored a 4 person-team while aligning with departmental needs and team members professional goals and strengths. • Program manager and thought leader for multiple strategic student experience solutions including development of an online financial aid interactive checklist, reorganization of student facing website content, and an online scholarship application process. • Led multiple phases of a financial aid management software application implementation. Ensured software met compliance and user acceptance requirements. Responsible for communicating project milestones to senior leadership. Documented issues and risks using consistent project standards. • Negotiated third-party vendor contracts and managed engagement of the selected third-party vendor. Held vendor accountable for desired results. Maintained operational and compliance accountability of vendor deliverables. • Responsible for documenting financial aid process and identifying process waste. Developed, revised, and maintained process diagrams, policies, and procedures.

Spearheaded department’s digital transformation while responding to an 800% enrollment increase over a 5-year period of unprecedented organizational growth. • Reduced financial aid award package rates from over 30 days to less than 5 days through system and process improvement projects. • Designed consistent training and development program for over 100 new employees ranging from call-center representatives to back-office operational staff.

Counseled students on best practices for finding a career after they had graduated. Responsible for employer follow-up and measuring student placements.

Counseled students on educational financing options through the use of government grants, loans, altenative loans, and payment arrangements. Awarded students and completed federal verification.