Successfully manage the IT strategy and execution for the organization.Research to keep current with new technology, industry trends and standards.Evaluate potential software and hardware solutions for ROI and better business efficiency.Design, implement, and maintain the overall Network and Server infrastructure.Plan, test, and schedule system maintenance to minimize business interruption.Perform software and hardware installation, and problem resolution.Monitor systems for performance and security alerts.Deploy software, system updates, and security patches.Ensure systems are covered with a Backup and Disaster Recovery solution.Procure, track, and maintain proper software licensing.Manage vendors and service contracts.Provide technical support for all employees.Create and distribute technical documentation as needed and provide basic computer training to employees upon request.Assess issues and determine remediation plans utilizing online resources and vendor support when necessary.

Design, implement, maintain, and monitor server infrastructure.Design, deploy, and maintain Active Directory objects and Group Policies.Package and deploy software and patches to client PCs.Provide technical support for users at 30+ remote sites and 12 subsidiaries.Identify and evaluate new technologies and tools to increased business efficiencies.

Provide 24x7 system administration support for Windows NT Client/Server environment.Perform software and hardware installation, configuration, and problem resolution including root cause determination.Provide 3rd tier support for all Branch Offices network, hardware, and operating system issues.Monitor system performance to identify potential problems and determine areas for improvement.

Coach and develop team members on program knowledge, call handling skill, and determine areas for improvement.Track employee performance to develop career paths, action plans, and Performance Reviews.Provide timely performance feedback to ensure the highest standards are met.Develop and distribute procedures for my team members.Track and report quality assurance and production metrics to program managers and owners.Identify staffing issues and coordinate team schedules to ensure proper coverage.