Jeff Pieros Email & Phone Number

Hawthorne Elementary

Kennewick, Wa

·Drive network wide Kaizen and DMAIC projects to deliver tangible measurements of continuous improvement in the areas of waste reduction, customer effort, and process improvements.- Responsible for leading and partnering on Customer Service operational cost reduction while simultaneously improving the customer experience -Develop, train, and mentor site management, associate and project teams on the ACES philosophy and project management·Extensive data analysis and data mining as necessary to identify root cause issues, develop action plans, measure impact of actions taken, and adjust as necessary to ultimately solving the problem (no matter how large or small the scale)· Oversee and provide site ACES team management support in successfully facilitating, executing, and delivering site level process improvement initiatives. - Responsible for development of direct reports, building bench strength and continuously raising the bar on internal talent.

Kennewick

-Manage the career growth and development of the CS Manager team by driving focus on Amazon's Core Values. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model. -Solving complex customer service issues and proactively preventing negative service trends.-Identifying and eliminating root cause barriers to accuracy, productivity, and quality.-Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures. -Developing and achieving performance goals and objectives in order to achieve customer promise expectations. -Managing workflow, escalations and effectively delegating workload across the leadership team. -Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization. -Driving creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other Change/Six Sigma initiatives.

Master'S Degree, Elementary Education And Teaching

Bachelors, Business Management