Jeff P. Email & Phone Number

Greater Boston Area

Oversee business development through consultations with numerous small to mid-size business clients to complete small to large-scale deployments, including MS Server 2008, SBS 2011 systems, terminal servers, virtual servers, VolP PBXs, PCoIP, SANs, NASs, enterprise servers, desktops, PC terminals and cloud-based technologies such as RackSpace, Amazon EC2, & Office 365. Provide emergency network and server support in Boston and surrounding areas. Direct daily activities of up to 11 technicians to ensure cost-effective and timely project completions according to client specifications. Supported more than 200 users in mixed environments via email, phone, remote, and on-site for client computers and servers via multiple RMM tools (Level Platforms, Whatsup Gold, Spiceworks, etc). Launched business from ground up by securing commercial space, cultivating vendor/customer relations, and performing initial sales and service. Successfully grew company to more than $1.5 million in sales while serving close to 10,000 clients since 2005. Drove sales and service performance by identifying, evaluating, and customizing company CRM and automation tools as well as systems to resolve operational issues. Maintain a 96% customer satisfaction rate after developing innovative quality control systems generating more than 85% customer return rate.

West Palm Beach, Florida Area

Worked with Network Team and Subsidiary offices facilitating requests for new internet circuits, moves, adds and/or changes. Assist with surveying each site (IP Schema, number of users, WAP’s, bandwidth requirements, VoIP, etc) and assist with rollout planning. . Responsible for locating all available ISP’s for each given site and vendor service levels. Price quoting & vendor management. Oversee status updates on all ongoing installs; identify and resolve all delays. Service provisioning and activations

Quincy, Ma

We guarantee satisfaction for your repair or we will give you $50 and all repairs come with 90 day warranty! The Computer Service Center was voted Quincy's Most Trusted Computer Repair Facility and we perform 200+ repairs per month. Come see the experts and mention LinkedIn for a special discount!”

Quincy, Ma

Oversaw technical support operations for a 24/7 Help Desk environment as lead technician and second in command for Network/Server support of over 500+ end users. Managed projects to ensure optimal resolution within specified time frames and business specifications. Maintained DR hotsite by traveling to offsite data colo each month. Created login scripts and organized IT assets. Conducted investigations on down machines and repaired all issues. Maintained optimal network, server, and client integrity.Key Projects and Responsibilities:• Successfully migrated 200+ users from workgroup to Server 2003 Active Directory environment.• Managing and maintained tickets to ensure reasonable remediation times.• Worked with TD500 Panasonic PBX Software to create new user permissions, enable ports and punch down phone wires to cubicles.• Promoted to Lead Help Desk technician and managed daily activities of three technicians.

Associate'S

Bachlor'S, Computer Engineering