Current Client: Subcontracted via Sia Partners, collaborating with Meta Reality Labs–formerly Facebook, Inc.Produce a wide-range of writing services to various clients, small businesses, publications, and websites including: website layout and content, resumes and cover letters, ghost-writing, chapter summaries, how-to articles, editing of to-be published academic essays/dissertations, news articles, writing prompts, and lesson plans. Provide editing services for authors, entailing: suggest changes in style, voice, clarity, grammar, spelling, rhetoric, and research consulting.

Project Manager for a Microsoft Mixed-Reality User Research Operations and Field Test team iterating on the HoloLens 2 platform. Leverage human-centered design principles for field testing of device hardware, integrated Artificial Intelligence and Machine Learning (AI/ML) training tools and other performance analytic tools, including Squad Immersive Virtual Trainer (SiVT).Gather and collate qualitative and quantitative research data to drive decisions of multiple Microsoft hardware, software, and design teams, in addition to United States Congress and DoD leadership.

Collaborate with lead Flight Operations Engineers to maintain QRHs. Three-month contract successfully converting various Flight Operations Manuals and other static media into single-sourced, XML-based documentation. Kicked off the adoption and implementation of new Agile project management and reporting processes (via Smartsheet) for the Flight Operations Technical Publications Specialist team.

Develop and iterate on the implementation and migration of an enterprise-level inventory, sales, and production management suite (Plant Partner Enterprise). Assist company owner and Production manager with multi-million dollar seasonal forecasts, materials requirements, and ordering of live goods. Implement Lean and Agile best practices where necessary. Update company website with seasonal items, and manage tag/label inventory in collaboration with Sales Manager. Manage live inventory and customer availability of perishable horticulture goods weekly in collaboration with the General Manager and Owner.

Successfully Incorporated Agile and Lean best practices into the design and production process, increasing production efficiency by over 35%Document new and existing company-wide processesTrack and remove impediments and technical debtFacilitate daily stand-up meetings and provide Agile coachingIterate on multiple product roadmaps and manage international supply chains

Partnered with CTO to introduce Agile coaching to the team and the implementation of Agile best practices into existing processes.Spearhead the company's adoption of Agile Product Management, writing and maintaining the company's first Agile requirements document for Dave & Buster's Restaurants, outlining MVP and providing team trainingManage installation documentation for an exclusive VR exhibit at Universal Studios `Halloween Horror Nights` 2016Update and maintain system documentation for custom virtual reality systems for Teague Manufacturing (hardware and software)Interview developers, operations staff, and external client subject matter experts to compile quality user guidesOversee the implementation of content management systemsManage the delivery of user manuals, maintenance guides, troubleshooting guides, SDK docs, and web help content

Online Cruise Booking for www.worldcruise.cn--China's first live web-based B2B and B2C booking solution.Consumer Website www.ylly.comEnglish Version: en.ylly.com● Assemble product requirements from multiple sources (e.g. research, usability, consumerfeedback, interviews, competitive assessment)● Design features that balance minimal viable feature definitions to meet the core customerrequirements● Engage with customers and prospective customers to understand pain points andopportunities for product improvements● Work closely with engineering and design to define features● Define key metrics for measuring product success● Understand market problems and identify market opportunities● Ensure prompt resolutions for technical and business issues● Work closely with key stakeholders to write user stories and specifications● Conduct detailed analysis of competitive offerings

Create and maintain end-user manuals/documentation for Costco Travel's in-house booking engine. Own the Agile SDLC documentation and update processes with changes as they occur. Work closely with Costco Travel training department on regular application and release training sessions in order to create educational media and literature for current and future employees. Work with data loading team to create comprehensive documentation outlining booking engine data input modules. Work closely with IT business analysts and software developers regarding new features that require user manuals to be created or updated. Work with IT Support Team to create how-to's and tips useful for troubleshooting. Assist with and provide guidance on the creation of user-friendly and useful error messages. Work with and assist the IT Infrastructure Team on various PCI related documentation tasks.

Partner with engineering and QA professionals to update and maintain internal documentation and software design specifications published to dozens of blood banks nation wide. Generate new end user documentation for FDA approved medical software. Maintain existing end user documents, such as user manuals, technical specifications, and risk mitigation guides. Write test cases and perform black/white box testing.

Develop lesson plans and lead students through various 4-8 week interactive projects. Lead after-school group activities including: math and reading exercises, sports and events, computer skills, and time management guidance. Implement expectations of the CASP program and practice standards of respect, safety, and participation. Lead a positive, strength-based group environment.

Responsible for scheduling and management of 6 team members. Write content for individual design templates, client websites, and content for Fuelix Studios homepage. Work as part of a multi-state team with graphic designers, developers, and CEO of company. Write 10,000+ words of web-based content monthly. Keep team and existing customers updated with written progress reports and via Internet voice. Collaborate with CEO on improvements to team efficiency and job performance. Write and edit content for various clients of the design firm.

Guidance for fellow UO students with academic essays, time management, and research skills. Advise 200+ students on improvements with spelling, grammar, and writing style for essays, scholarly articles, master's theses, doctoral dissertations etc. Track improvements and suggest further changes.

Oregon Daily Emerald, 2006-2008-Suggest changes to grammar, syntax, rhetoric, style, layout etc., for various student journalists. Suggest improvements common for the article's demographic and implement appropriate style changes.