Jeff Poole Email & Phone Number

Provo, Ut, Us

Provo, Ut, Us

- Manage the DevOps/SRE, Developer Tools, and Infrastructure software development teams for our back-end production systems- Responsible for system uptime, managing budget to keep costs under control without sacrificing quality, and growing and enabling the teams within my responsibility- Maintaining a "high learning" atmosphere through encouraging team members to travel to two conferences a year and sponsoring Pluralsight, O'Reilly Safari, and other training for interested team members- Continuing to own/manage operations budget and involved in software development budget

Provo, Ut, Us

- Managed SRE/operations team for Vivint's customer-facing back-end systems- Improved stability, monitoring/alerting, incident response, and grew capacity while moving from a traditional VM-based architecture to a Kubernetes cluster in production- Managed a growing team from 4 to 8 direct team members (with a few second-level reports), while maintaining some of the highest employee NPS scores in the company- Budgeting (OpEx+CapEx) and capacity planning responsibilities for our production environments

Provo, Ut, Us

- Worked as a developer for the core security and "smart home" platform, using several technologies including Python, Go, MongoDB, RabbitMQ, Redis, and Memcached- Spearheaded initiatives to improve metrics and monitoring, and made myself one of the primary contacts for debugging and resolution when production issues arose

Boston, Massachusetts, Us

- Operated as team lead, professional development coach, and as a senior software developer- Developed systems for high-performance and globally-redundant SIP and RTP processing for Jive’s hosted VoIP platform, mostly in Java- Primarily worked on core infrastructure for their next-generation platform- Also worked on phone provisioning, registration, hospitality integration, and fax processing- Tangential tasks included network debugging (using packet captures, arping, dig and other utilities), configuring servers and databases, developing software for customer premises equipment, working on hardware-based phone testing, and mentoring junior developers

New York, Ny, Us

- Technical responsibilities included FPGA development (VHDL/SystemVerilog), board design, and development of internal software tools to assist hardware design- Responsible for both creating and debugging large FPGA designs that included video encoding/decoding, packet switching, PL3, RapidIO, and PCI Express interfaces, interfacing with external memory and processors- Responsible for designing and overseeing layout of complex PCBs- Wrote several utilities for design automation, mostly in Python and Java

Roanoke, Virginia, Us

Executive Mba

Bs/Ms, Computer Engineering