Jeff Provence Email & Phone Number

Varennes, Quebec, Ca

Lead the Global IT Services team in supporting the Solmax business. This position is the continuation of a work experience that started at TenCate Geosynthetics.

Monroe, Louisiana, Us

Tasked with building an IT department from the ground up for a fast growing company implementing a new business model. Created standards and processes where none existed before. Convinced a user population to maintain higher IT standards through cooperation, communication and education. Built a solid IT foundation using Microsoft Azure cloud, site server virtualization and logical division of services.Implemented the initial Disaster Recovery plan and Business Continuity for the entire business. Instigated processes and procedures benefitting all departments such as User On/Off Boarding, IT Equipment Procurement, Mobile device security and management, Seamless Wi-Fi network design and a comprehensive data backup plan. Analyzed the environment for all Single Points of failure and took steps to ensure redundancy.Acted as the vendor liaison for all application development and support for Dynamics AX, 3 Log and Wonderware. Created, administered and maintained a SharePoint Online site.Moved three plants from Construction into Production and one from idle to Production. Managed a Helpdesk that provided ongoing support for three plant sites, a port facility and two office locations with a user base consisting of approximately 220 to 240 employees.Selected accomplishments & projects:• Added numerous security improvements resulting in a “Satisfactory with comments” grade on an audit conducted by PWC. No issues with criticality above “low” on first ever security audit.• Managed a 1.4M dollar budget keeping well within budget despite a rapidly changing environment and numerous unexpected expenses. Act as the IT Procurement Manager in addition to managing the IT Department.• Implemented a monitoring system for all network devices, servers and various critical IP enabled devices • Built an environmental monitoring system for temperature and humidity in all local data centers and Programmed Logic Control (PLC) networks.

Glen Burnie, Maryland, Us

Manage a team responsible for all IT projects involving software deployment, security updates, software updates, hardware and software asset management, operating system deployment, storage management and problem monitoring. Serve in the PMO for direction and coordination of all projects across the entire EPA. Constantly foster the relationship between Vision Technologies and the EPA.Selected accomplishments & projects:• Managed several large scale projects involving updating systems across the enterprise.• Constantly manage a stream of multiple projects at a time while providing support for other projects.• Automated numerous technical processes across the enterprise including software updates, security updates, SAN storage reporting, critical issue identification and proactive problem resolution.• Served in a dual role for a year and a half as Deployment Services Manager and Athens On Site Manager• Implemented self-correcting policies on all servers and workstations to increase network security.• Four times received the Vision Technologies Summit Award for outstanding performance.

Amsterdam, Nl

Chosen by global CIO to manage a group of full time, dedicated campus technicians and numerous dispatch technicians to meet the IT needs of over 2,000 employees based in 12 BearingPoint Offices. Responsible for reducing costs, managing projects, implementing new technologies, improving procedures, tracking assets and managing helpdesk, desktop support and vendors. Collaborated with a team of fellow Regional Directors to successfully align technology with business needs.

Global, Us

As an Enterprise System Engineer included support of all sites in the US EPA Office of Research and Development.

Atlanta, Georgia, Us

Directed several large scale projects including a worldwide rollout of Microsoft Systems Management Server to over 5000 servers and workstations.Designed, supported and maintained a growing Citrix environment key to the success of the company.

Barangaroo, Nsw, Au

Responsibilities include maintaining and monitoring of the company network, building new application servers when necessary (mostly Compaq), publishing technical procedures and back up/disaster recovery for all servers on the network. Management of various large scale projects.

Maintained the existing customer base as well as generated new customers.

Geneva, Geneva, Ch

Directly involved with the maintenance and operation of a worldwide communications network, aiding customers with problems associated with the network and general maintenance of the data center Initiated a program to track the development and upkeep of the customer list, and the organization, storage and retrieval of all customer history

Bba, Marketing

Bs, Computer Science