Jeff Radcliff Email and Phone Number

• Manage daily operational activities and develop and implement tactical plans for multiple O365 service components and processes. Ensure overall service delivery of operational activities according to established SLAs• Lead Strategic Planning initiatives and develop programs for continuous improvement of all messaging systems within the O365 tenant and selected Tenant services such as MS Teams• Manage vendor and software agreements to control costs and ensure compliance and optimal service delivery• Manage operational issues proactively including timely resolution and the identification of remediation opportunities. Identify and resolve systemic issues to prevent them from repeating.• Manage O365 license provisioning and reclamation in the XPO O365 tenant• Perform eDiscovery searches in support of the XPO Enterprise Legal and HR departments

• Responsible for designing tactical solutions to Global Enterprise Messaging issues and providing strategic direction for the XPO Enterprise O365 system services utilization and improvements.• Design and implementation of messaging security processes and policies using Proofpoint in partnership with Enterprise Information Security Departments. Processes include the use of DKIM, Advanced SPAM control and message hygiene processes, white/blacklisting. • Design and implementation of Data Loss Protection strategies including the use of Information Rights Management in Azure• Assist in the resolution of GDPR-related issues in the XPO O365 tenant • Update and streamline internal SMTP routing for performance and resiliency.• Management of XPO messaging domains and overall mail flow for the Global Enterprise.• Design and management of internal Exchange 2016 hybrid systems• Perform eDiscovery searches in support of the XPO Enterprise Legal and HR departments

• Managed the daily operational activities that develop and implement tactical plans for multiple O365 service components and processes. Ensured overall service delivery of operational activities according to established SLAs• Managed vendor and software agreements to control costs and ensure compliance and optimal service delivery• Managed issues proactively including timely resolution and the identification of remediation opportunities. Identified and resolved systemic issues to prevent them from repeating.• Designed processes and managed activities associated with the consolidation of 6 separate enterprise-grade messaging systems into a single enterprise-wide O365 tenant consisting of 47,000 active users over a period of 6 months.• Developed and drove strategic initiatives related to the implementation of O365 and Azure services such as Microsoft Teams, Exchange Online, Skype for Business, Security and Compliance, and PowerBI.• Managed O365 license provisioning and reclamation in the XPO O365 tenant• Performed eDiscovery searches in support of the XPO Enterprise Legal and HR departments

• Served as IT Architect and Subject Matter Expert across various corporate initiatives. • Led architecture design and planning for corporate Office 365 implementation. Planned and designed integration of Office 365 services with existing corporate infrastructure and processes. • Responsible for the infrastructure requirements for the corporate on-premises messaging system including eMail (Exchange) and Instant Messaging (Lync), Mobility (Airwatch), and Desktops including physical hardware, mobile devices, and virtual desktops.• Responsible for 5 year infrastructure planning efforts to support the evolving requirements of these systems. • Responsible for developing, estimating, and scoring business cases for strategic projects to sustain and improve system operations and capabilities. Served as core member of the Unified Communications Team that is tasked with planning and executing projects to extend mobile capabilities for the workforce.• Responsible for the overall architecture and performance of the Duke Energy Corporate Electronic Messaging system including hardware selection, storage requirements, backup, routing, archiving, spam control, compliance, fax integration, Blackberry, web access, and application integration.• Developed and implemented conceptual designs for platform migrations and system upgrades on time and under budget for 60,000 users. • Served as a technical design resource and architect for the migration of the corporate messaging platform from Lotus Domino to Microsoft Exchange 2003, Exchange 2007 and Exchange 2010. • Developed and implemented strategies for integration of messaging systems following Duke Energy mergers.

• Managed staff of system administrators for corporate RDMS, Groupware, Email, Web Services and applications. • Provided strategic and tactical direction for the implementation, deployment and maintenance of PeopleSoft Financials 8.4, Lotus Domino and related products, and web services to meet company requirements. • Served on the corporate ERP selection team as a platform and infrastructure integration advisor. Supplied technical and management services for the implementation of PeopleSoft Financials 8.4. Implemented the ERP Infrastructure on time and within budget.• Developed and managed department budget. Reduced infrastructure budget by10% through consolidation and optimization of server infrastructure and software licensing strategies

• Managed a team of dedicated application developers and webmasters to produce and implement powerful and flexible applications for corporate and project use. • Devised and implemented cost-effective solutions for accessing corporate data through web-based technologies. • Translated and organized business information access requirements into browser-based technology solutions using the corporate intranet and extranet. • Provided contract management services and direction for contracted application development corporations and personnel.• Developed and managed department budget.

• Served as project manager for the installation of the information infrastructure at project jobsites including required network extensions, data connections, servers and workstations. • Applied and managed information technology solutions to meet the business requirements of multi-million dollar engineering and construction projects. • Participated in an initiative to provide a solution for information access for a 2-billion dollar power plant construction project at Paiton, Indonesia. This effort saved the project $1.5 M and won a Vision Award from Duke Energy for innovation.• Managed the design and deployment of networks at 5 jobsites in the US and Puerto.

• Responsible for the achievement and maintenance of corporate ISO 9001-94 Certification. • Served as Management Representative for ISO 9001 certification. • Conducted quality audits and implemented corrective action plans for corporate and project quality processes. • Directed the corporate Alignment, Focus, Innovation, and Initiative (ALFII) program for quality process improvement. This program standardized project execution processes resulting in reduced risk to lump-sum EPC projects