Jeff Radecki Email & Phone Number

With over 20 years of experience in designing and managing customer service and support programs for Best Buy's private label and licensed brands, I am a strategic thinker, a collaborative partner, and a customer experience expert. I proactively drive the overall strategy and operations for call center support for all private label and licensed brands, balancing the needs of the customers with those of the brand while partnering with other internal leaders strategically driving parts, delivery, installation, repair, warranty support for all our private label products. I have successfully led and motivated cross-functional and global teams, resulting in significant improvements in customer satisfaction, retention, and loyalty. I have also facilitated the development and execution of product safety and recall processes, managing six private label product recalls that captured over one million units. Additionally, I have contributed to the acquisition and launch of the Geek Squad service, which enhanced Best Buy's support strategy and competitive edge in the market. My goal is to provide service excellence that advances Best Buy's exclusive brands and creates effortless customer experiences.

Listed skills include Customer Experience, Employee Training, Customer Service, Customer Satisfaction, and 29 others.

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  Exclusive Brands Service And Support Senior Manager

  Best Buy

  May 2021 - Present - Richfield, Mn

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  Saint Mary'S University Of Minnesota

  Bachelor Of Arts - Ba