Jeff R. Email & Phone Number

Herndon, Va, Us

Contract with ePlus as network engineer.

Oakland, California, Us

Validate changes to routers and switches during Change Request implementations, making sure that the implementation follows the approved plan. During a Change Request, I also document all changes and verify connectivity. Lastly, I make changes to network devices, working from Work Orders that have been assigned to me.

Oakland, California, Us

Validate changes to routers and switches during Change Request implementations, making sure that the implementation follows the approved plan. During a Change Request, I also document all changes and verify connectivity. Lastly, I make changes to network devices, working from Work Orders that have been assigned to me.

Monrovia, California, Us

Document and baseline current network. Correct network issues and make recommendations for network improvements and upgrades. Implement network monitoring to ensure that IT is notified when there are issues. Assist with user issues.

Edison, New Jersey, Us

Provide assistance with ongoing DNS issue. Provide assistance with Change Management program. Provide assistance with AD object recovery from tomb-stoned objects.

Orange, Ca, Us

Provide ongoing monitoring and troubleshooting of the remote customer infrastructure. Provide support for MS Exchange (2003,2007 and 2010). Manage PGP enterprise server. Utilize Solarwinds Orion to monitor network infrastructure. Manage Barracuda web filter and mail archive devices. Troubleshooting for end user support. User provisioning. Respond to and manage helpdesk tracking system tickets. VMware (ESX 3.5) support. Researched and resolved issues in a timely manner and enter resolution into the helpdesk tracking system (TrackIT and BMC) as needed. Perform backup and security administration tasks. Provide Active Directory support for remote site needs using Server 2k3, 2k8 and 2012. Excellent customer service skills.

Kansas City , Ks, Us

As a member of the Dean Foods 'Network Remote Services' team, I perform the following duties:•Setup and installation of network hardware including routers, switches, and servers.•Provide ongoing monitoring and troubleshooting of the remote LAN/WAN infrastructures.•Implementing troubleshooting tools and procedures to provide increased end user support.•Complete moves, adds, and changes for VoIP telephones, voice mail and RightFax accounts.•Conduct sites survey and assess and document current site network configuration and user requirements. •Responsible for level-2 on-site and remote IT Support for all Dean Foods users with a primary focus on network, VoIP, wireless and server systems.•Respond to and manage helpdesk tracking system tickets. •Research and resolves issues in a timely manner and enters resolution into the helpdesk tracking system as needed. •Document problem determination steps and resolution into the helpdesk tracking system.•Provide support for VPN connected users.•Perform backup and security administration tasks.

Responsible for user issues, network issues (lan/wan), email, printers, patch management, virus scanning, spam filtering, executive reports, IP phones, web filtering and active directory in a w2k domain. Dell and Compaq PC's. All for about 100+ users in two states. Used the following technologies: Cisco Call Manager, Unity Voice mail, Xmedius Fax, Surf Control, iPrism, Exchange 2k and 2k3, Windows 2k and Windows 2k3 server, Cisco Pix, Cisco routers, Cisco switches, Compaq servers, Dameware, Active Directory, Assisted dialer. Job included helpdesk function for entire company.

Responsible for trouble shooting and repair of laptops/desktops/servers (compaq, dell, toshiba and ibm).

Aa, It

Education record