Jeff Ratcliff, Mba, Pmp, Ssm Email and Phone Number
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Astute, forward-thinking IT Executive with 25+ years success aligning companies to achieve operational excellence and driving teams to peak performance. Big-picture-thinker with strong evangelism & execution skills; thrive in high-growth environments. Innovative, tenacious problem solver, devising solutions that fully support the bottom line and long-range goals. Catalyst for continuous improvement who readily adapts to evolving challenges. Passionate commitment to performance excellence with an ardent bias for action. Consistent success in optimizing operations, driving growth, energizing staff and enhancing profit performance.Specialties: LeadershipProject / Program ManagementITIL and IT GovernanceApplication DevelopmentProblem, Incident and Change ManagementMergers/AcquisitionsRemote Workforce / On/Offshore Resource ManagementBusiness Intelligence/Data WarehousingLearning Management SystemsBudget AccountabilityService Oriented Architecture and GovernanceCloud TechnologiesProcess ImprovementRisk ManagementVendor Management/NegotiationConflict Resolution
Guidehouse
View- Website:
- guidehouse.se
- Employees:
- 14935
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GuidehouseOverland Park, Ks, Us
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Cgi Partner, Consulting Services – Regulatory Agency ProgramsCgi Mar 2024 - PresentMontreal, Quebec, CaLead several talented teams dedicated to delivering innovative solutions and driving impactful results for our clients. Mission is to support organizations in meeting regulatory objectives through strategic consulting, cutting-edge technology, and a deep understanding of the challenges and opportunities within the federal and commercial space. -
Director, Cloud Service Delivery - Federal Solutions GroupCgi Nov 2016 - Apr 2024Montreal, Quebec, CaPartner, resell and provide integration for government and commercial customers utilizing Microsoft Azure, Amazon Web Services (AWS), Google Cloud (GCP), Oracle Cloud (OCI) and CGI Federal intellectual properties. Focus on Leadership, Delivery and Integration with Business Development, Solution Architects, Application Development, Engineering, Operational Delivery, Governance, PMO and Executive Leadership while growing direct engagements from hundreds of dollars a month to $3.3M a month in 7 years.
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Adjunct Professor Of Information Technology And Project ManagementBaker University Nov 2008 - PresentBaldwin City, Ks, UsCreate Curriculum and Teach Project Management and Information Technology courses in the MBA, BIS, BSM and BBA programs. Specialize in Project Management, IT Leadership, Data Warehousing, Service Oriented Architecture, Cloud Technologies, Social Media and Applied Technology.Elected and served as Lead Faculty on the Educational Programs and Curriculum Committee (EPC) - 2011 – 2013 - 2017 - 2018Inducted into SIGMA BETA DELTA International Honor Society for Business, Management and Administration - 2016Created several core assignments that became mandatory Common Assessment Assignments in the MBA and BBA Programs.Served on Faculty Senate - 2018 – 2020 - 2020 - 2022Served on School of Professional and Graduate Studies Faculty Grievance Committee - 2021 - 2023 -
Service Delivery Leader, It Operations And Shared Services At Enterprise HoldingsEnterprise Holdings Sep 2014 - Nov 2016St. Louis, Missouri, UsProvide leadership for IT Operations and Shared Services specializing in Incident Management, Service Desk, Command Center and Vendor Management. -
Service Delivery Manager, Director - It Operations (Centurylink)Ibm Jan 2013 - Sep 2014Armonk, New York, Ny, UsEnsure smooth daily operations, optimum service levels and proactive change and incident management. Service Delivery for Incident Management, Change Management, Intel Midrange Servers, Virtual Servers and Middleware. -
Manager - It Operations - Surveillance, Outage And Problem ManagementCenturylink Feb 2012 - Jan 2013Monroe, La, UsHeaded CenturyLink’s Incident Management Team, with accountability for merging legacy processes, accomplishing SLAs and resolving outages/problems.• Facilitated unity between the 2 legacy processes during merger of CenturyLink with Legacy Qwest, creating a seamless one-stop shop for all IT, network and application development teams.• Significantly improved Mean Time to Repair (MTTR) for 2 Incident Management teams, consistently meeting a Service Level Agreement of 120 minutes for Severity 1 incidents and 240 minutes for Severity 2.• Created company environment where departments had ownership & accountability for root cause, contributing factors and countermeasures to reduce number, duration & recurrence of incidents. -
Lead Architect - Service Oriented Architecture And GovernanceCenturylink Jun 2009 - Jan 2012Monroe, La, UsDeveloped Business and Proxy Services utilizing Oracle Service Bus and Fusion Middleware.Provided the brokering of messages between over 200 applications including Legacy Embarq, Legacy CenturyTel and Quest bringing together three of the top ten, creating the number two Telecommunications Company in the United States.Created and maintained the Oracle Enterprise Repository for all applications, projects and SOA artifacts.
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It Financial Performance Management And GovernanceCenturylink Feb 2008 - Jun 2009Monroe, La, UsManaged $214 million IT expense budget within 3% accuracy. Managed the Application Development and Infrastructure Services Project Resource Commitment for 424 applications and 629 IT resources. Received several awards for clearly defining and communicating process improvements.
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Manager Application DevelopmentEmbarq Jan 2006 - Apr 2007Monroe, La, UsEstablished operational objectives, work plans and assignments for 52 employees made up of 12 direct reports and 40 IBM and EDS contractors. Responsible for six applications that make up the Network Provisioning/Activation suite for Sprint/EmbarQ.
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Project/Program ManagerSprint Sep 2004 - Dec 2005Overland Park, Kansas, UsManaged teams numbering from 25 to 50 people and up to 20 applications. Responsible for managing scope, cost and schedule for large-scale complex multi-vendor projects. Managed Sprint, EDS and IBM resources. Honored as the first recipient of the Sprint Quarterly PM Quality award and recognized as being a leader in the Project Management arena. -
Systems ManagerHoneywell Fm&T 2002 - 2003
Jeff Ratcliff, Mba, Pmp, Ssm Skills
Jeff Ratcliff, Mba, Pmp, Ssm Education Details
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Baker UniversityMaster Of Business Administration -
University Of North TexasBusiness Computer Information Systems
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Texas A&M UniversityHistory And Kinesiology
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Graham High School
Frequently Asked Questions about Jeff Ratcliff, Mba, Pmp, Ssm
What company does Jeff Ratcliff, Mba, Pmp, Ssm work for?
Jeff Ratcliff, Mba, Pmp, Ssm works for Guidehouse
What is Jeff Ratcliff, Mba, Pmp, Ssm's role at the current company?
Jeff Ratcliff, Mba, Pmp, Ssm's current role is CGI Partner, Regulatory Agency Programs - CGI Federal | Adjunct Faculty - Baker University.
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What schools did Jeff Ratcliff, Mba, Pmp, Ssm attend?
Jeff Ratcliff, Mba, Pmp, Ssm attended Baker University, University Of North Texas, Texas A&m University, Graham High School.
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What skills is Jeff Ratcliff, Mba, Pmp, Ssm known for?
Jeff Ratcliff, Mba, Pmp, Ssm has skills like Program Management, Telecommunications, Process Improvement, Vendor Management, Project Management, Management, Leadership, Software Development, Pmo, Change Management, Integration, Networking.
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Jeff Ratcliff, Mba, Pmp, Ssm's colleagues are Devika Jayakumar, Swathi Thangavel, Hamyl Benny, Jordan Elnicki, Divya Majeesh, Nitheesh Acharya, Unnikrishnan Rs.
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