Jeff Carpenter Email & Phone Number

Naperville, Illinois, Us

Since 2004, Caveo Learning has been providing output-focused learning solutions for Fortune 1000 and other leading organizations. Our experienced instructional designers work closely with the management and project teams to quantify performance gaps and develop and deliver custom learning to bridge those gaps including:● Training strategy design● eLearning● Instructional design● Curriculum design and development● Competency modeling● Organizational development● SAP and other ERP training design and delivery

Chicago, Il, Us

Providing instruction to Master level students in applying adult learning theory and instructional systems design to technological approaches for training development and delivery including classroom technology uses, electronic performance support systems, self-paced tutorials, instructional games and simulations, decision support and expert systems, mobile and wireless applications, asynchronous and synchronous delivery, and virtual reality.

Managed the Client Services Department which implemented and integrated simulation based learning technologies into Fortune 50 production and learning environments, analysis of work flow processes, sales support and integration into organizations learning strategy. ● Created Client Services Implementation, Direct Sales and Indirect Channel Support Organization to provide subject matter expertise, integration and sales support positively impacting the company’s $3M sales pipeline.● Co-designer of the core simulation product supporting 65,000 call center agents in 40 call centers globally.● Established implementation strategy to achieve typical payback on investment of less than three months. Clients include AT&T, Verizon, Sprint, and US Cellular.● Develop product plan for future feature enhancement, additional functionality and simulation methodology.

Directed the eLearning Department which assisted the Fortune 500 and Global 1000 companies in the creation and implementation of custom Internet-based solutions. Projects included the creation of performance support systems, process management systems, simulation-based learning environments, web-based training, systems integration, and sales force automation.● Co-developed of a performance support system for contact center agents branded CAVIO™.● Designed and implemented processes and procedures for application development which: ● Reduced development time by 50% ● Increased project profitability by 25%● Co-developed dynamic sales and marketing presentation system for high tech industries.● Managed professional services department, integration and deployment teams.

Consultant in a professional consulting services firm specializing in curriculum architecture design, task analysis, training and development and process improvement initiatives for Fortune 500 companies. Projects included instructional systems design and development, simulation development methodology, and blended learning environments.● Facilitated custom analysis and design sessions with business leaders and subject matter experts.● Co-designed simulation development methodologies● Closed contracts with Fortune 500 that resulted in $700k of new business.● Designed, developed and implemented training programs for clients.● Re-engineered the proprietary analysis and design methodology.

Dallas, Tx, Us

Managed, developed and designed the implementation and production of multimedia, electronic performance support and web based programs. Multimedia programs supported 5000 sales and service representatives.● Developed customer service packages that affected an increase of 10% in customer satisfaction ratings, resulting in an additional $400 million to the bottom line.● Designed and implemented the company's first intranet site used for training and performance support.● Designed, developed and implemented integrated course catalog and performance management tool for 7000 management and sales and service representatives.● Managed project budgets of $250,000.

Masters, Entrepreneurship/Entrepreneurial Studies

Master Of Arts, Training And Development

Certificate, Web Developer Program

Bgs, Human Resources