Jeffrey Clemmons Email & Phone Number

Glen Ellyn, Il, Us

Westchester, Illinois, United States

Provided team leadership, project management, product evaluations, and guidance to application teams and senior leadership regarding system architectures. Provide team leadership of ten technical systems engineers and administrators that manage and support on-prem and cloud-based infrastructures including 10 global (on prem) data centers, resources in Azure and Amazon AWS.• Lead a team of 10 seasoned Systems Engineers and Administrators with responsibility for daily activities, annual reviews, career development and coaching. • Lifecycle and roadmap management of Product Offerings.- Manage standard change processes for patching of physical devices, operating systems, and supported applications.• Managed implementation of new datacenter for production workloads.- Introducing new network, compute and storage architectures saving $2M over previous strategy.- Reduced network complexity with introduction of Spine & Leaf network architecture.- Managed the implementation of a Site Recovery Orchestration for migration of production workloads to new datacenter and quarterly disaster recovery testing. - Manage implementation of geographically diverse datacenter for disaster recovery preparedness.• Vendor Relationship Management.- Quarterly Business Review sessions with OEM Vendors.- Bi-weekly or Monthly support review sessions with key technical account managers.- Purchasing negotiations with value added resellers.- Management of annual support contracts.• Facilitated the design and implemented of a Jira Scrum board based on product offerings as part of the synergies with the merger of the two organizations.• Implemented process improvements by identifying event correlations resulting in reduction of incident tickets. • Implemented lifecycle and roadmap management of Product Offerings through the use of Product Definition Documents, annual product roadmap reviews, quarterly patching (minimally), and Quarterly Business Reviews with vendor partners.

Westchester

Provided team leadership and management over the production environment, datacenters, Azure cloud instances. Partnering with directors and application teams to provide on-prem and cloud-based infrastructure monitoring, alerting and response for a $5B organization. • Lead an EOC of five employees and ten offshore consultants to help monitor and maintain the production environment 24/7/365.- Responsibility for daily activities, annual reviews, career development and coaching. - Using a variety of Tool, ServiceNOW, SCOM, AppInsights• Designed and implemented new processes and procedures- Change management and approval process using ServiceNOW- Developed new critical event bridge process, communicating and reporting.- Extremely detailed ServiceNOW dashboards for ticketing, changes and problem tracking.- ServiceNOW document knowledgebases requiring annual recertification of runbooks and standards from their owners.- Weekly and Bimonthly reporting to directors and senior leadership.

Freedman Anselmo Lindberg, Llc

Directed 3 people at a collections, foreclosure, and real estate law firm that oversaw several years of growth and expansion. • Crafted, implemented and complied IT Security policies following the ISO 27001/17799 standard while continu-ing to adhere the firm to the Gramm–Leach–Bliley Act (GLBA). • Spearheaded the creation of IT Security policy which consisted of Risk Assessment, Vulnerability, Penetration testing. • Collaborated with auditors to conduct in-depth compliance audits as well as internal and external pen testing.• Met with Freddie Mac in Washington DC to discuss our IT security and policies in order to secure them as a client.• Supervised daily activities and mentored technician and administrators to create and implement their perfor-mance plan, including personal growth objectives, identified developmental activities to help them succeed in meeting their expectations.• Responsible for approximate $600000 annual budget with multi-year projections. While finding creative ways to save the firm approximately $165,000 across 4 years.

Chicago

Provided technical support to users and infrastructure team. Developed new processes and procedures to standardize implementations of infrastructure hardware, servers and desktops. • Managed 5 technician support group.- Documented, troubleshooting flowchart and trained Level 1 & 2 helpdesk personnel. - Promoted from Helpdesk manager to Senior Systems LAN Analyst.• Helped design a custom desktop image under a PC standardization project for a 3000 PC rollout to help bring down unnecessary call volume and to cut back on soft costs normally incurred.• Managed and supported over 80 Windows 2000/2003 servers onsite, 20 remotely.• Designed the Active Directory organizational structure.• Supported 250 Blackberry users hardware and BES server.• Set up and managed Cisco wireless access points throughout the major offices.

Associates, Horticulture

Electronic Engineering Technology

Business Management