Jeff Simon Email & Phone Number

Irvine, Ca, Us

- Manage 200+ team members driving $45m in direct services revenue at a 30% contribution margin with world class CSAT (97%) & NPS (84) results- Responsible for developing, evolving, and managing the overall strategy and operation of Tungsten Automation's global professional services sales and delivery team- Services sales and delivery responsibility for the Americas, EMEA & APAC regions, PMO, COE and education services teams supporting a large product portfolio (35+) and extensive customer base (10,000+)- Improved services contribution margin from 18 – 30% and CSAT from 70 to 97%- Successfully integrated multiple acquired companies.

- Managed Tripwire’s global Professional Services (consulting services, managed services, education services, app & solutions development), Customer Support, and Product Maintenance Renewals Sales departments- Executive team member responsible for sixty percent of Tripwire’s revenue ($95M) and EBITDA - Consistently achieved world class customer support, satisfaction and employee engagement results- Expanded Tripwire's global IT security and compliance services portfolio including development of a key energy sector solution (NERC Solution Suite) and related partnerships (including Belden which acquired Tripwire in Jan. 2015) resulting in substantial new business growth- Launched Tripwire Apps a successful high margin product extension offering- Launched ExpertOps, Tripwire Enterprise from the cloud (SaaS) packaged with managed services

London, Gb

- Created and successfully launched IGT's Technical Services portfolio and consulting practice- Led IGT's Professional Services and global Enterprise Solutions departments. Responsibilities included: full P&L, business development, marketing, sales, services portfolio, managed services, delivery, and training.- Launched numerous Professional Services offerings and complimentary products related to: casino marketing, gaming operations, business intelligence, and IT- Built key customer relationships and delivered services to every market segment of the gaming industry- Consistently increased YOY Professional Services revenue and profitability while driving demand for core products and improving customer satisfaction

Us

Chennai, Tamil Nadu, In

San Mateo, Ca, Us

Montreal, Quebec, Ca

Minneapolis, Minnesota, Us