Jeffrey Benham Email & Phone Number

Manages one full-time and multiple part-time Box Office AssistantsResponsible for the custom building/scaling/design of 120+ annual ticketed events in the Salesforce/PatronManager POS/CRMTroubleshoots Salesforce/PM/BOCA printer/Android ticket scanner issues in real-time on a nightly, show-by-show basisRuns and verifies all Box Office sales and settlement reports on a daily/nightly basis for all Mahaiwe eventsWorks with multiple agencies/management companies annually to facilitate VIP/fanclub/artist pre-sale packages from initial conception through reconciliationAssists Marketing/Advancement/Finance teams with proofreading on Mahaiwe collateral/grant applications/reporting

Supervises two full-time, year-round Visitor Services Associates, a team of year-round, part-time associates, a Summer Crew of ~20 seasonal associates, and a team of ~40 year-round volunteersManages the operations of three Admissions desks and four parking lots on the Clark’s 140-acre campus and oversees all activities related to these points of entry, including exhibition sales, membership sales, visitor reception, media guide sales, retail sales, parking management, etc.Coordinates and implements all staffing, training, reporting, communication and evaluation of part-time staff, seasonal associates and volunteersPromotes group bookings for bus and tour programs to generate additional business for the ClarkManages the operations and staffing budget for the Visitor Services department. In the past fiscal year, has saved ~$50,000 in costs

Processes performance and venue contracts on an accurate and timely basis for events throughout the United States and CanadaPrepares budgets/offers to artists/attractions as neededObtains and processes certificates of insurance for all performancesNegotiates venue rental terms/house scaling/ticketingCopy-edits all Marketing department Broadway Series materials

Managed all components of Patron Services for the Company (Box Office, House Management, Concessions, Gift Shop, Parking Services), as well as oversight of all Group SalesOversaw Patron Services budget utilizing funds across all departments to create a versatile, multifaceted staff that is cross-trained throughout all of PSDeveloped the idea of, and currently working with area lodging institution and Boston Symphony Orchestra on, unique package program to increase ticket sales Worked with Finance department to improve reconciliation and inventory management, as well as offering pre-order concessions opportunities at events to expedite wait times and improve overall customer service

Managed the Visitor Services Desk and 10-15 work-study and part-time studentsManaged the Box Office for any and all ticketed events at the Wexner Center Implemented “Waiting List” process for sold-out events to offer additional opportunities to patrons and gather more data for MarketingAdjusted “Off The Grid” event building process to streamline all information into one event providing much more ease of use for patrons and departments Developed relationships with other Wex departments to enhance overall “patron experience”Enhanced Visitor Services Desk manual, policies and protocols to continue to develop skills of students at the desk and to provide consistent and accurate information to patrons

Serves as House Manager for multiple major events presented by various Wexner Center for the Arts departments (Performing Arts/Education/Film/Video/Exhibitions/Rentals) in as many as six different venuesCoordinates hospitality and transportation needs for all Performing Arts-sponsored artists appearing at the Wexner Center or related venuesManages a corps of 100+ volunteers, 25+ part-time staff and two work-studiesInitiated the department's move toward online volunteer management software (Volunteer Impact)Initiated the idea of - and currently working with Computer Services and upper-level directors - to replace outdated ticket-scanning technology with iPod scanning softwareInitiated the idea of, and developed the plan for, the Performing Arts department moving away from old cab company vouchers to supplement artist transportation and instead using Uber car service

Manage Box Office operations for all non-athletic events.Manage a staff of five work-study students on a daily/nightly basis.Serve as Program Manager (assisting in contract/insurance/event planning) for various performing arts student organizations.Co-manage the University's online organizational management system, OrgSync, for over 350 student organizations.Maintain the University's digital signage (Spinetix) software in front of Blackman Auditorium.

Assisted in implementing and teaching a brand-new Ticketmaster-based ticketing system (Archtics).Built all events and managed all inventory for in-house and Ticketmaster Host sales.Managed a staff of five box office employees and six ticket scanners on a daily/nightly basis.Assisted in copy-editing/proofreading for Marketing department and ran all sales/financial reports for Accounting department.

Managed all day-to-day functions of the Ticket Office (ticket office policies and software, building shows from contract to on sale, generating all end-of-day and settlement reports) and four Ticket Office employees.House managed all performances and special events and oversaw a group of 30 ushers on a nightly basis.Kept inventory and placed orders for all facets of bar/concession area.Assisted Marketing department with Group Sales and copy-editing of all printed Colonial materials.Handled all special ticket requests from staff members, advertisers, Colonial members and Board members.Assisted Manager of Education with all booking requests for Colonial Educational performances.