Jeff Bonelli Email & Phone Number

As a Technology Support Manager with over six years of management experience, I lead a dynamic team of IT professionals, providing support for 400 users across seven offices. My expertise lies in overseeing daily IT operations, focusing on end-user technical support and technology training, while ensuring compliance with regulatory requirements and industry standards.I am proficient in managing IT service desk platforms and monitoring performance metrics, delivering actionable insights and regular reports to the C-suite. My role involves developing and implementing IT policies and best practices to enhance operational efficiency and end-user satisfaction.I collaborate with various departments and external vendors to ensure seamless support and service delivery. By identifying opportunities for improvement, I implement cost-effective solutions that contribute to the firm's bottom line. My proactive approach and commitment to excellence drive the success of IT operations and foster a collaborative and productive work environment.

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  Manager, Technology Support

  Procopio, Cory, Hargreaves & Savitch Llp

  Feb 2012 - Present - San Diego, California, United States

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  Uc Santa Barbara

  Physics