Jeffrey Carl Bugnay Email & Phone Number

16F The Finance Centre 26Th St, Corner 9Th Ave, Taguig

I leverage my expertise as a Software Engineer to deliver innovative solutions that empower clients in the weather sector. My focus is on Storm Impact Analytics, where I develop and optimize software tools that analyze weather patterns, assess storm impacts, and provide actionable insights to enhance decision-making for businesses and communities.At DTN, I collaborate with a talented team of meteorologists, data scientists, and engineers to create robust applications that turn complex weather data into understandable and valuable information. My passion for technology and commitment to improving weather analytics drives me to stay at the forefront of industry trends and best practices.

San Fernando, Ilocos Region, Philippines

Following the successful sale of a major project, retained due to significant contributions, tasked with supporting new management takeover of the project and manages the server for the client. I was able to conceptualize, design, and engineer software solutions that adhere to project requirements and standards, emphasizing clean, maintainable, and efficient code authorship. Executed comprehensive code reviews to enforce coding standards, pinpoint potential issues or defects, and furnish constructive feedback to team members. I’ve reviewed and approved hundreds of Pull Requests. Engaged in system design dialogues and contribute to pivotal architectural decisions. I managed vast databases containing millions of records and was responsible for extracting valuable data from them. Remain abreast of cutting-edge technologies, tools, and industry trends. Pursue continual skill enhancement through autonomous learning. My daily tasks encompass: - Monitoring servers and addressing issues and requests on a daily basis. - Prioritizing tasks and creating task lists based on their importance. - Planning and designing feature updates and fulfilling feature requests. - Developing cronjob scripts (ex. email notifications for subscription renewals). - Facilitating the endorsement of features to the QA team for testing. - Performing server updates and maintenance tasks. - Monitoring reported issues and resolving them promptly. - Extracting data from multiple databases containing millions of records.

San Fernando, Ilocos Region, Philippines

- Leveled up coding skills in just 16 weeks.- Completed 4-5 core assignments in a week, for 16 weeks.- Participated in code reviews.- Passed and received 3 world class major certificates - HTML&CSS, Javascript and Advanced Javascript.- Learned 40+ technologies in 16 weeks.

Baguio City, Cordillera Admin Region, Philippines

- Design better procedures and improves processes.- Mastered the art of remaining calm in escalated customer interactions.- Manage and leads the team to a common goal.- Strong interpersonal skills.- Exhibit strong problem-solving and analytical skills.- Communicates effectively with customers and colleagues, usually when there's a new procedure rolled out.

Baguio City, Cordillera Admin Region, Philippines

- I help the team (usually new members) who are not yet familiar with the procedures.- Answered queries about procedures and product knowledge.- Shared tips on call-handling such as de-escalating calls and reduce average call handling time.- Providing long-term resolution to customer's problem.- Helped team leader identify performance issues within the team.

Baguio City, Cordillera Admin Region, Philippines

An inbound customer service representative for almost two years.- Assigned in multi-LOB (Line of Business) namely BILLING, TECHNICAL,& SALES department.- We answer calls from US asking about their CABLE, PHONE, INTERNET and MOBILE bills.- We process PAYMENTS over the phone securely, process PAYMENT EXTENSIONS.- We TROUBLESHOOT over the phone and SCHEDULE SERVICE CALL / SITE VISIT when needed.- We pitch, we offer PROMOTIONS and upsell their current plan.