Jeffrey Castillo Email & Phone Number

Toronto, Ontario, Canada

▪ Dedicated and results-driven, consistently exceeded customer satisfaction targets by 20% ▪ Identified and introduced innovative methods to optimize work schedules, resulting in a 15% increase in staff productivity▪ Executed a new service flow strategy that improved client wait times by 25, enhancing the overall customer experience▪ Successfully organized and managed buffet breakfast events for up to 800 clients, receiving outstanding feedback for service quality

Singapore

▪ Effectively responded to guest complaints with a 95% successful service recovery rate, contributing to a 10% increase in repeat order visits▪ Managed all the retail, food and beverage product inventory ▪ Supervised staff performance to ensure quality service to all our guests▪ Implemented a faster and more organized flow of service ▪ Initiated on how to maintain the cleanliness of the store

Singapore, Singapore

▪ Implemented systems and procedures that achieve higher cost efficiency▪ Maintained par stock beverage levels to fulfill orders and avoid expiry▪ Helped the Managers in planning the promotional menu▪ Helped the superiors to maintain our monthly budget ▪ Achieved daily target of 1,000 Singapore Sling cocktails everyday

Certificate In Personal Support Worker, Health/Health Care Administration/Management

Diploma In Hotel Management, Hotel/Motel Administration/Management

Bachelor'S Degree, Computer Science

Activities and Societies: Alpha Phi Omega