Jeffrey Castor Email & Phone Number

San Francisco, California, Us

As part of Littler’s Chief Data Officer’s leadership team, will lead the enterprise Data Governance team, partnering with corporate teams, technology organization, and functional stakeholders to develop, expand and mature an enterprise-wide data governance program. Responsible for organizational and operational changes of data governance, taxonomy and master data management while partnering with technology teams to implement the next generation of data tools with modern cloud-based technology.

San Francisco, California, Us

*SFDC acquired Traction on Demand in April 2022; employee transition in June 2022*Primary job functions remain the same as Traction on Demand

Burnaby, British Columbia, Ca

*Delivered data governance strategic plans, implementation guides, and tooling to clients.*Supported pre-Sales teams with assessing client needs and designing new data governance-specific product offerings.*Trained other Business Strategists to present basic concepts around data governance, MDM, and data model to clients.*Led remote training sessions for implementing business glossary, data quality management programs, and data council structures.*Worked with technical teams to further develop simple tooling for data quality and management activities.

London, Gb

*Managed global team responsible for data cleansing and maintenance across core and acquired companies.*Architected tools and processes for data governance activities across the organization including the implementation of a Customer Data Hub and acquisition consolidation activities.*Program managed data quality program and reporting dashboards for customer and product data domains.*Managed 3rd party data provider contracts and relationships.

Raleigh, Nc, Us

*Managed risk position for Red Hat partner ecosystem.*Implemented processes and technical systems to support partner risk management.*Acted as primary communication channel between headquarters and regional channel management and legal teams for risk management programs.*Oversaw data cleansing and maintenance for compliance documentation.*Improved process efficiencies related to onboarding, re-certification, and special bid processing for Red Hat partners.

Raleigh, Nc, Us

*Organized and led agenda for Data Leadership Team, as well as the administration of 5 data governance councils.*Established an Enterprise Data Glossary and the administrative processes to support the program.*Created Data Quality Assurance organization to established and measure standards across all data domains.*Reduced 3rd party data supplier costs while implementing efficiency-gaining tools for data stewardship.*Designed data governance certification and maturity model to build trust in data sourcing and reporting reliability across the organization.

Raleigh, Nc, Us

*Responsible for developing Red Hat's go-forward strategy around Master Data Management and Data Governance as it relates to Customer, Product, and Transactional data.*Work closely with Marketing, Sales, and Reporting teams to manage data security and accessibility. *Manage team responsible for prioritizing SFDC development work (Agile Product Owner), ERP development, Customer Data Hub development, and Operations system integration technologies.*Oversee Business Analysts and Change Management team members working on global business processes, training, and efficiency.

Raleigh, Nc, Us

*Lead Business Analyst for major corporate integration project (18 months) bringing SalesForce.com, Customer Data Hub, and Oracle ERP system together to enable single source of integrated customer data, low touch opportunity to order processing, and improved quarterly bookings analysis. *Served as product owner for Oracle, SalesForce.com, and JBoss service bus agile development teams prioritizing work activities, defining requirements, and validating solutions.*Coordinated conversion, integration, and user interface development activities with both on-shore and off-shore resources.*Defined data cleansing requirements and methods in preparation for major system integration. *Managed Customer Data Governance council meetings and the development of a Product Data Governance council.

*Provide on-site and remote consulting services related to implementation of Quality Management System for multiple customers on the East coast.*Typical projects include design and implementation of Customer Satisfaction programs, training of internal system auditors, efficiency audits and resulting process redesign solutions, and compensation plan proposals*Specialize in the creation and deployment of tracking databases for inventory management, sales contracts, corrective action programs, and equipment maintenance.*Services often include project plan creation and management, business plan reviews, technology design and documentation development.

*Oversee multiple teams responsible for development of web applications and CRM tools. Teams consist of both in-house and off-shore development resources.*Provide consultation to Sales and IT organizations regarding process development, system integration, efficiency analysis, and project management.*Responsible for workload distribution and budgeting related to both projects and on-going support.*Project advisor for implementation of SalesForce.com platform including design of integrated automation of user configuration, mobile applications, and reporting solutions.*Designer of creative cross-functional role within IT to support HR rollout of LMS.

*Managed in-house and off-shore development resources who design, test, implement, and support internal processes and technical interfaces for multiple Health & Welfare, Pension and 401k plans between Oracle HRMS and 3rd Party vendors.*Supported bi-weekly payroll process including new element design and creation, interface integration, and audit activities.*Implemented new ftp solution for use with over 25 vendor interface files resulting in shorter development time and quicker issue resolution.*Oversaw technical personnel to support current and new implementations for Hyperion reporting system.*Restructured support contract with IT development vendor to reduce overall costs by $1M over 2 years while still maintaining required capabilities.*Functioned as liaison between IT Quality Assurance group and Corporate Applications group to develop process and audit solutions that met internal and external compliance requirements.

*Implemented new functionality and supported existing HR, payroll, benefits, and talent management systems within main Oracle ERP system as well as peripheral software solutions.*Responsible for realigning and completing implementation project for Workforce Logic contingent worker solution.*Designed data loading and reporting solutions for use in ongoing Open Enrollment preparation and execution.*Consolidated multiple uploading tools and processes into single interface.*Introduced organization and structure to change management system within Corporate Applications group.

Morrisville, Nc, Us

*Designed, specified, and implemented data management systems for the parent corporation.*Analyzed legacy systems, developed implementation plans, and merged five acquired subsidiaries into Oracle ERP during a two year period.*Responsible for data and process integration in 11 modules.*Designed customer merge process within Oracle TCA through process redesign and DQM rules.*Served as liaison between IT and end-users to characterize tool and system requirements, develop specification documentation, aid in testing, and implement training activities for end-users.

Morrisville, Nc, Us

*Designed and implemented overall Quality Systems incorporating all aspects of corporate business areas.*Instrumental in Tekelec achieving ISO 9001:2000 and TL9000 registration during this time period. *Activities included developing and writing documentation, training personnel, conferring with suppliers and customers, implementing new processes, and auditing for compliance.*Developed ASP/SQL database for tracking Corrective Action Requests and audit findings across company.*Constructed gap analysis documentation and plans for data conversion, system upgrades, and process improvements.*Developed metrics and reporting solutions in new ERP systems based on user needs.*Conducted troubleshooting and training sessions with employees and consultants to derive viable interim and long-term solutions for data conversion.*Designed improved process flows and data feedback loop systems to drive cost savings and easier revenue recognition activities.

Mount Dora, Florida, Us

*Implemented an entire Quality System for all business processes from sales leads to manufacturing to shipping to customer service.*Designed and built spreadsheet and database tools for tracking customer, order, inventory, and costing information.*Led company to achieving ISO9002 registration on first attempt.*Aided sales team in streamlining order entry and created technology solutions for tracking requests for products, win/loss records, and quotation modeling.*Refined documentation and job tracking processes throughout manufacturing plant.*Implemented quarterly management reviews to evaluate and approve upon quality metrics.*Provided training on technical and theoretical Quality System information to both labor and management level personnel.*Company realized 20% profit margin increase due to process improvements.