Supporting the CBA lending messaging and voice channels used by ~300k customers each month.Key Responsibilities- Develop the product vision and roadmap of insights analytics, customer communications and offers and data management aligned with business objectives- Conduct market research to evaluate competitive lending landscape and identify customer needs- Partner with key stakeholders and a delivery team of 10 analytics experts to define product requirements and user stories- Measure incrementals outcomes and conduct user feedback to iterate- Apply agile values and mindset to business problems, such as utilising user story mapping to elaborate on stakeholders needsAchievements- Released proof of concept proactive outbound conversations targeting Broker introduced customers- Delivered complex self-serve LT reporting suite across multiple business lines- Awarded "RBS Excellence" for the Interest Rate Rise Initative- PACE and Agility Exemplar and Chapter Lead

Key Responsibilities:- Conduct data analysis and use findings to drive business decisions and process improvements.- Monitor and report on key performance indicators to measure progress and identify areas for further improvement- Lead cross-functional teams to identify and prioritize process improvement opportunitiesAchievements:- Delivered optimisations to the workforce scheduling through data analysis and organisation of workforce planning and frontline teams

Visualisation and insights manager championing best practices in self-service BI. Responsible for co-ordinating enhancements to the data design and measurement definitions for Next Best Conversation reporting and insights analysis.Led work around the design, build and business acceptance of a measure for the Overall Value of the Customer Engagement Engine, collaborating with POs and senior stakeholders across the Data and Decision Science organisation.

Supporting decision-making and driving performance outcomes through insights, strategy optimisation and BAU analytics.Identifying gaps in reporting and uncover opportunities through analytical deep dives combined with understanding of business drivers, processes and macro trend