Jeffrey Coe Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Hartford, Connecticut, Us

CareCentrix Inc. March 2013- August 2018 Senior Developer PL\SQL Developer Senior developer leading all implementation efforts, managing projects, establishing coding standards and design, along with being a subject matter expert in multiple areas. • Creating, reviewing and maintaining coding efforts for major project based and routine activities around Master Data Management needs for the company using PL/SQL scripting, procedures and packages.• Designed and consulted on database structure for relational data models leveraged in application functionality and configuration responsible for the outcomes and behavior of internal applications. • Outlined, architected and documented team shift into the usage of a code repository methodology utilizing BitBucket and SourceTree. • Planned, led and tracked all monthly release activities for application and business support activities. • Managed up to 15 staff including onshore and offshore resources. This included resource tracking, production support and standard managerial tasks (time tracking, PTO requests, etc.)

CareCentrix Inc. September 2010- March 2013 QA Specialist/Desktop Systems Engineer Initially brought into the company as a desktop support technician, after a year with the company I pursued an opportunity as a QA Analyst. • Analyzed Business Requirement Documents used to develop Level of Effort and resource needs. . • Developed test Plans, test Cases, and post mortem to fully investigate and perform QA testing on software and other products being introduced to the environment.• Collaborated with Developers to effectively cover and understand all the variables in their code, along with providing feedback on ways to help them with issues found and driving to resolution.• Supported and maintained near 600 staff across 2 separate physical locations on my own for over a year. • Managed and tracker full inventory of all company assets (Desktops, Laptops, Phones, Network Printers, Mobile Devices). This includes, RMA, Ordering, Stock and Inventory tracking, and purchase orders.

Worked for PwC as an IT call specialist for the Desktop focus area on the Solutions Support team. • Responsible for troubleshooting XP, along with associated Microsoft applications like Office 2003/2007, connectivity (Juniper Networks wireless) and VPN issues with Vsclient. • Troubleshooting and diagnosing, along with repair of hardware related issues for IBM/Lenovo, HP and Dell laptops and desktop computer systems.• Cisco Phone and Voice Mail setup, support and troubleshooting to include Call Manager and Unity Voice Mail. • GFS (Global Financial System) support, including technical support and Firm policy knowledge. Also includes SAP (UDP, UGP, UPP, UTP) user administration and back office support.

Began as a contractor for PricewaterhouseCoopers as an IT call specialist for the Desktop team. Was also involved with the implementation team for the upcoming release of Office 2007. Prior to that, was a team leader for a large replacement project in the Kmart environment. Project lead for a team of technicians on a project for the replacement of over 2500 computers both for local and remote users. Was also desk side support technician responsible for troubleshooting and repair of hardware along with supporting various software suites inside of the Kmart and prior to that, the Pfizer environment. • Responsible for troubleshooting XP, along with associated Microsoft applications, such as Office 2003/2007• Troubleshooting and diagnosing, along with repair of hardware related issues for IBM, HP and Dell laptops and desktop computer systems.• Supported Installations of various packaged programs and additional equipment used through the PwC, Pfizer and Kmart network.