Jeffrey Crooks Email & Phone Number

Seattle, Wa, Us

Redmond, Washington

Responsible for establishing, maintaining, & supporting strategic partnerships with Sensitech’s customer base in the life science field. Duties include but are not limited to; customer experience & product support in & between global teams, project organization/initiation of customer-experience improvement strategy, lead qualification/follow up with Sales, quote management, & maximizing use of existing technology.Responsible for direct support of 50+ key accounts in the life science vertical. Organized and initiated a project to implement Ecommerce strategy for order procedures to drive sales growth by improving process efficiency. Responsible for conducting research to identify product growth strategy, managing project budget, sourcing and contracting design firm, and forecasting of workload and cost estimates. In project planning stage.Responsible for using metrics & customer insights to influence company-wide customer’s buying process; Researched methods to improve team support & strategic direction.Facilitated 5+ training sessions for colleagues throughout transition to Salesforce.Demonstrated understanding of supply chain management and workflow bottlenecks.History of successful collaborative internal relationships (e.g. Inside Sales, Management, Technical Services) and third party companies (e.g. Salesforce, Nintex) to meet goals and objectives.

Seattle, Washington, United States

Freelance creative work. Owner of a studio for video producing, editing, podcast creation, and creative storytelling. Transferring video formats VHS, Hi8, DV to USB drives.“I Am Jennie Podcast.” Edited and produced Jennie Ketcham’s first season Podcast on iTunes, Spotify, and SoundCloud. 8k+ total listeners.Documentary film about four punk rock Ohio kids’ journey to adulthood; edited and directed using archival footage spanning 10 years. Freelance editor, videographer, and photographer for family-oriented trips and weddings.

Redmond, Washington

Responsible for overseeing the Beverage Management program, leading and training customer service teams (managing workload and forecasting headcount), training development and standardization, and production of training-related materials for Compass Group located on Microsoft Campus, Redmond, WA.Training ManagerPromoted to role. Responsible for training programs GAPPSS and ACT to align performance and provide workflow evaluation objectives and customer-driven goals.GAPPSS Service: Customer Service Entry Level TrainingCollaborate in development of workload review & coursework for ongoing training events.Managed event planning, employee shoot schedule, and location contracting. Responsible for videography and editing of promotional video used company-wide. ACT Leadership: Leadership Level Training EventCreated/collaborated in development of training event for general and district managers.Customer Service ManagerLed large team of customer service (CS) workers (25+ staff and supervisors, am/pm shifts).Established record exceeding quarterly KPIs: product outages, safety trainings, & recruitment.Managed both labor cost estimates/projections, oversaw beverage spending of $83,000 weekly. Set KPIs for beverage consumption, market inventory, and quality control for 39+ buildings (140 kitchens) and 7 warehouses. Responsible for product procurement and distribution.Tracked campus water consumption with analytics software, Microsoft Power BIForecasted headcount and workload to ensure proper staffing numbers.

Seattle

Responsible for launch, administrative oversight, training standardization for and management of labor force for Rider, a restaurant concept with Provenance Hotel Group.Launch & TrainingCreated/collaborated in development of Standard Operating Policies for staff & management.Sought training feedback and further developed SOP for staff & management.Managed complete life cycle for three full weeks of daily training events. Administrative Managed event space, forecasted headcount and workload for banquet centers. Procurement of services and management of SLAs for cleaning, food and beverage.Labor and Customer Service ManagementLed CS team of 7-20 Front of House staff; updated and maintained schedule for 50+ Back of House staff. Adhered to Washington state Labor & Industry policies.Managed complete life cycles for 25+ events that often overlapped. Events included wedding, conference, tea, liquor, local magazine, corporate, and ice cream promotional events.Provided daily feedback for CS team, Back of House staff to promote personal growth.

Seattle

Promoted to role. Responsible for both wine sales and purchases, event budgeting and planning, developing policy to drive innovative revenue sources, strategic relationships with local vendors.Inventoried & restructured wine room with 350+ existing & un-inventoried wine bottles ranging in value from $5 - $1500; Bottle sales accountable for additional $30,000 in revenue. Created, developed & implemented innovative “Last Chance Wine” program in order to sell un-inventoried wine bottles. Created, developed & implemented strategic bottle-sales tracking plan detailing brand popularity & sales-based incentive program to promote sales team.Cultivated longterm relationships with 5 local vendors and distilleries; created, developed, and implemented a wine-focused room amenity to highlight local wines and drive revenue.

Seattle

Customer experience and team-oriented.Staff onboarding trainer.Strategic partnerships with sales reps to integrate brand-cocktails into menu. Responsible for both opening and closing duties including nightly breakdown and cleaning of bar.Maintain appropriate workplace boundaries with both staff and customers to foster a creative, energetic, and enjoyable work and bar environment.

Santa Monica, California

Served as second assistant to the Chairman at Beacon Pictures; run personal errands, managed meetings, roll calls, travel booking, daily scheduling and event transportation. Managed Beacon Pictures website. Involved in development for reality television and new media projects at Beacon Pictures. Video editor for concept reels on multiple projects.In 2011, I focused on a sports reality pilot purchased by ABC network called The People's Games (TPG). As a creative, I helped Produced and wrote video segments for TPG. Edited show sizzle reel, produced concept trailer for the origination. 2012, I acted as Production Coordinator for 2012 pilot shoot of “The People’s Games.” Handled cast and crew employment paperwork. Managed check requests, purchased orders and issuing of all insurance certifications. Hired and managed set production assistants.

Master Of Business Administration - Mba

Bachelors Degree Of Arts, Film/Cinema/Video Studies