Subject Matter Expert for all up and downstream systems, policies, and procedures pertaining to Commissions Worldwide for the Cisco’s Architectures Division.Served as a single point contact for all Architectures Employees regarding Commission questions and issues. Analyzed and monitored monthly Commissions Reports for the purposes of identifying and preventing Over and Under Payments which may warrant Payment Holds while problems are root-caused and addressed.Performed annual Audit of all Goalsheets for Cisco’s Commissionable Employees in preparation for the upcoming Fiscal Year.Performed Goal Impact Analysis for Employee Re-Goals, Role Changes, and Promotions.Collaborated with Sales Finance, Architecture Operations, IT, and Area Lead Teams to ensure proper Policies and Procedures are adhered to and Commissions Payments are accurate and timely.

Responsible for managing a 12 Member Area Specialist Team who are Subject Matter Experts in Sales Crediting Tools and all aspects of 1 and 2 Tier Sales Crediting.Responsible for managing and assisting a 1 person Audit and Escalations Team.Responsible for training New Hires and holding training sessions for existing Area Specialists.Performed in-depth research on Field Escalations for management to ensure that current year Business Rules were enforced.Performed various Operations Analyses and Projects and for management.Collaborated with all other Op Center Teams, Sales & Admin Communities, as well as Sales Finance to ensure that escalation results, management, and corporate initiatives are followed through.

Responsible for the development and implementation of a process to audit Sales Crediting for the purpose of correcting Sales Credits and proactively updating Sales Crediting Systems to prevent Sales Crediting anomalies from occurring.Responsible for supervising, directing, and training a 5 person Audit Team.Performed in-depth research on Field Escalations for the Director of OperationsPerformed various Operations Analyses and Projects and for management. Collaborated with all other Op Center Teams, Sales & Admin Communities, as well as Sales Finance to ensure that escalation results and management initiatives are followed through.Responsible for creating and providing ad-hoc reporting for use in the Brand Protection Initiative.

Supervised and directed the 12 person Area Specialist Team and the 8 person Direct Sales Crediting Team.Subject Matter Expert for all up and downstream systems, policies, and procedures pertaining to Sales Crediting Activity for US and Canada Theaters.Theater Tool Lead for the Sales Territory Tool.Facilitated and tracked Year End set up of the Sales Territory Tool for the US and Canada Theaters.Oversaw Month End, Quarter End and Year End activities ensuring efficient work flow aimed to maximize bookings.Tracked team performance and provide direction based on metrics reporting and management initiatives.Performed various projects and analyses for management.Trained new employees.Aided in the training of the LATAM Operations Center.