Jeffrey D. Howard Email & Phone Number

Toledo, Oh, Us

Benton Harbor, Michigan, United States

Global vulnerability management of all assets with the goal of implementing a sustainable path forward for remediation.

Ann Arbor, Michigan, United States

Cyber Security technical lead for project removing local admin from approx. 12,000 machines globally configuring more than 500 applications definitions in various policies leveraging CyberArk EPM. Cyber Technical lead for architecture/administrator for Tenable and Enterprise Vulnerability Management project.

Findlay

IT Security - Review End User License Agreements to verify all software license agreements coming into the environment comply with company standard. Process risk assessments verifying all risks factors are within the Marathon acceptable risk profile. • Network • Cloud solutionProcess site exception requests from the business evaluating the risk of accessing sites identified as "required access".

Perrysburg

Responsible for granting and revoking access to various applications such as Active Directory/MDM/LotusNotes, User Administration and provisioning, and processed user access deprovisioning per HR request.Additionally handled Policy Violation discovery and incident response• Cisco AMP Architect and Administrator (Threat hunting)• Active Directory Domain Administrator for 5 Domains (Add/Remove/Move/Create Objects)• Designated enforcer of Sarbanes-Oxley functions and regulatory practices• Successfully performed Risk and Compliance testing and Separation of Duties (SOD)• Key member of the Global endpoint protection deployment project• Key member of the quarterly risk practice desktop exercise team• Key member of the Disaster Recovery Planning and Testing team

1 Michael Owns Way

Key member of a service desk to support global end-users after the PCMP (PC Management Program)rollout of new hardware, Windows 7 software operating system updates and well as any networkissues. Team fielded/troubleshot ~300 calls per day, incoming emails, and entered into ticketing system.Granted or removed security access based on approved requests. Imaged/reimaged/configured user PC’s• “Go To” person for 10 team members for all troubleshooting; created small batch application to support the team with troubleshooting tools to teach them to resolve issues independently • Effectively utilized Active Directory to ensure proper maintenance and functionality• Consistently met weekly/monthly call volume SLA’s including a 95% 1st call resolution and a 4 hour production down incident

Toledo, Ohio Area

Key member of a service desk to support global end-users after the PCMP (PC Management Program)rollout of new hardware, Windows 7 software operating system updates and well as any networkissues. Team fielded/troubleshot ~300 calls per day, incoming emails, and entered into ticketing system.Granted or removed security access based on approved requests. Imaged/reimaged/configured user PC’s• “Go To” person for 10 team members for all troubleshooting; created small batch application to support the team with troubleshooting tools to teach them to resolve issues independently • Effectively utilized Active Directory to ensure proper maintenance and functionality• Consistently met weekly/monthly call volume SLA’s including a 95% 1st call resolution and a 4 hour production down incident

Perrysburg, Ohio

Managed the batch processing, system monitoring, back-ups, service desk support and environmental controls on 2nd shift for a 24/7 365 day operation. • Completed day-to-day system activities including 160 different regional branches reporting to AS400 system in DOS batch file environment• Performed back-up Windows server support for ~50 servers