I was able to unlock multiple abilities in this company. At first, I was only doing outbound calls but as time passes by, I also do inbound calls and became a collection agent. This is also where I gained my experience as a Chat Support. I was also a scheduler and a virtual navigator.

These are my tasks in this company:Manage user’s account, password reset, and account enabling.Troubleshoot issues for emails, printer mapping, and VPN.Providing break-fix resolution to hardware and software problems.

Managing call volume real time.Collaborate with Managers to identify the effectivity of the planned schedule. Identifying call/chat/email drivers

Inbound/Outbound Phone SupportOrder Tracking and Order FulfillmentHandling customer complaints