Jeffrey Dexter Email and Phone Number

Design, implement and maintain automation infrastructure.

• Developed automated deployment system using Ansible to deploy a highly available OpenStack Environment.• Designed, installed and maintained 6 Red Hat Enterprise OpenStack environments• Provided help and assistance to end users using the OpenStack Environments.• Developed Python based web-application to assist in Datacenter Opera

¥ Provide subject matter expert level knowledge to help guide in-house engineers in create solutions and improve customer satisfaction¥ Provide technical support to customers by providing voice, web-based and interactive remote session solutions creating the best possible customer experience.¥ Perform diagnostics as well as troubleshoot and develop solutions for customer issues.¥ Develop training content for Red Hat OpenStack Product for partners and Red Hat Associates.¥ Contribute to the knowledge base system, by creating solution based technical articles.

• Provide customer service to two major international accounts.• Maintain a 99.8 percent on time done correct ratio on all jobs performed • Maintain billing, quotes, proofs and production for accounts.• Maintain computers and network equipment at location.

• Led center by managing, monitoring and facilitating all production processes including the tracking, quality checking, and delivery. • Managed center in the absence of the center manager.• Complied with and enforced FedEx Kinko’s established policies and procedures • Ensures that work produced by team members is in accordance with company standards.• Performs administrative duties, including bidding, ordering supplies and inventory control including supplies and equipment.• Assisted with Point of Sale integration and installation project at 3 retail locations.

• Designed, implemented and maintained 3 websites using JavaScript and PHP.• Responsible for maintaining onsite server as well as seven desktop systems.