Jeffrey Downs Email & Phone Number

Scheduled and directed staff in daily work assignments to maximize productivity. • Efficiently resolved problems or concerns to the satisfaction of all involved parties. • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.• Carefully prepared weekly payroll to keep up with projected revenue for the week. Counseled and disciplined staff when necessary. • Determined staff promotions and demotions, and terminated employees when necessary. • Handled daily bank deposits and made sure they were safely deposited into the company bank account.

• Delivered excellent customer service by greeting and assisting each customer. • Addressed customer inquiries and resolved complaints. • Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. • Completed weekly schedules according to payroll policies. • Trained all new managers and staff on store procedures and policies. • Worked closely with the district manager to formulate and build the store brand.