Recruited to lead resort hotel operations team of 350 in achieving Forbes 4-Star rating for resort/casino property with 340 rooms/suites, a Forbes 4-Star spa & salon, AAA 4-Diamond & Forbes 4-Star fine dining restaurant, conference facilities, 1,500 slots / 48 tables / 12 F&B venues / 2,100 seat entertainment venue / 1500 team members - 9 Direct Reports.• Daily leadership and management of Hotel Division including Reservations, Group Sales, Spa & Salon, Retail, PBX, Front Office, Concierge, Valet, Transportation, Housekeeping, Laundry, EVS, Third-party EVS and Wardrobe. Accelerated achievement of the Forbes 4-Star rating for the Hotel and Steakhouse within 18-months and maintained Forbes 4-Star rating for the Spa; providing training and coaching teams to integrate a “hospitality” culture. Delivered a notable increase in room revenue (85% cash), REVPAR, ADR and record annual occupancy (high 90's) by spearheading the implementation of the revenue management software "Rainmaker".

Provided strategic direction and leadership to team of 275 in Hotel Division with 514 rooms/suites, spa & salon, conference facilities, entertainment outlet, / 1,100 slots / 14 tables / 4 F&B venues / 800 team members - 5 Direct Reports. P&L and operational management of Hotel Departments including: Multiple property Reservations, Group Sales, Spa & Salon, Third party Housekeeping, EVS, Front Office, PBX, Concierge, Wardrobe, Valet & Transportation. Selected to participate on Boyd Gaming's corporate Hospitality Team to review/revise standard operating procedures for global implementation for the hotel divisions. Increased mid-week spa appointments with new packages and price incentives for services; delivered a significant mid-week increase in group and leisure sales from outer geographic and demographic markets by balancing seasonality with pricing strategies.

Recruited to guide pre-opening, opening and daily hotel operations for AAA 4-Diamond/Forbes 4-Star resort & casino presenting 250 rooms/suites, Forbes 4-Star spa & salon, AAA 4-Diamond fine dining restaurant, conference facilities, 1,652 slots / 37 tables / 14 F&B venues / 2 entertainment venues / 1,400 team members - 6 Direct Reports. Responsible for providing direction to 700 team members in resort areas which included: Hotel Operations, Spa, Food & Beverage, Retail and Entertainment; strong collaboration with Gaming Operations and Marketing.  Led attainment of AAA 4-Diamond & Forbes 4-Star ratings for resort, spa, fine dining restaurant operations, developing and establishing Guest Service Culture that empowered team members to execute independently.

Recruited to guide pre-opening, opening and daily management of hotel operations for AAA 4-Diamond casino resort, featuring 516 rooms/suites, spa & salon, conference facilities, 4,300 slots / 60 tables / 9 F&B venues / 2 entertainment venues / 3,100 team members - 7 Direct Reports. Responsible for overseeing 650 team members in all aspects of guest services for all areas in the Hospitality Division to include: Hotel/Casino Housekeeping and Guest Services, Reservation Call Center, Casino/Resort PBX, Wardrobe, Laundry, Hotel Front Office, Concierge and contracted Spa & Salon operation. Member of the pre-opening team which created the “Pillars of Excellence Guest Service System” which contributed to the AAA 4-Diamond rating following the hotel opening.

Recruited to be a member of the Executive Committee at AAA 4-Diamond resort, featuring 200 luxury guest rooms/suites, 4 championship 18-hole golf courses, conference facilities and 8 real estate developments - 350 team members.

Progressively promoted to positions including: Sales Manager, Convention Service Manager, Hotel Assistant Manager and Assistant Housekeeper for flagship hotel/convention property with 1,400 rooms.