Jeffrey Matthews Email & Phone Number

Natick, Ma, Us

Working with early to mid stage startups to build scaleable training and enablement functions early that can grow with the company. Services range from playbook creation to fractional enablement leadership.

Rehovot, Il

Led global enablement team driving revenue through sales and partner marketing at a $500M company.Implemented AI-powered learning and microlearning, boosting team performance and efficiency.Developed technical and sales certifications, increasing solution selling.Drove strategic marketing partnerships with resellers, enhancing revenue and channel effectiveness.Introduced modern enablement practices, improving scalability and alignment with business goals globally.Directed sales and marketing teams, streamlining processes for better cross-functional collaboration.Led partner marketing enablement to boost reseller performance and expand market share worldwide.

Cambridge, Massachusetts, Us

Increased platform usage by 40% through in-app onboarding in a combination of guided walkthroughs and video content, leading to a 28% conversion rateDrove a 10x increase in trial to paid conversions via self-service onboarding content.Built technical documentation library to maintain support ticket numbers during a 20x platform growth.Functioned as a Product Marketing, editing and generating technical marketing content for a 30% traffic increase.

Waltham, Massachusetts, Us

Combined technical and sales enablement to reduce overhead costs by 15% and technical alignment across org, reporting to the Chief Commercial Officer.Built Channel Sales Enablement Program for 150 partners decreasing the cost of sale by up to 20%.Managed technical development of channel org.Launched a reseller-powered YouTube with 2k subscribers within two weeks and weekly video releases. Increased partner YouTube presence by ~25%Led a three-team division.Centralized eight internal, partner, and customer certifications for quality and consistency.Built college course for 3D printing fundamental and SaaS platform functionality to increase new grad Net Promoter Score.Created a new technical planner for tradeshows and personally recorded the top three lead counts in the 2022 calendar.

Waltham, Massachusetts, Us

Built and led a quality program to reduce partner installer mistakes by 50% through training.Built Roadmaps and managed internal, partner, and customer training growth, increasing available training by 150%.Expanded the Technical Certification program to scale remotely in COVID.Quantified Documentation creation efforts to better track future bandwidth needs reducing time to action up to 30%.Built remote teams to enable low-cost onsite training as well as online training efforts.Managed the team transition to entirely remote work during COVID and re-tasked travel-based team members to new focuses based on existing and growth skills.

Waltham, Massachusetts, Us

Built an internationally based team to develop documentation, video, and trainings on the Markforged series of printing solutions.Created and managed a field support team, reducing time to install by 40% and failed installs by 80%.Supported new products with documentation and training.Developed systems and metrics to prepare for certifications, including ISO 9001.Launched an online learning platform for expanded reseller training, leading to 80% of resellers being level 1 trained.

North Reading, Ma, Us

- Reviewed and updated documentation to create holistic training solutions for new hires and contractors.- Researched and implemented alternative training style solutions for new and upcoming products.- Created and implemented processes to standardize the documentation solutions across Amazon Robotics Deployment Engineering.

Cambridge, Ma, Us

- Managed a team of five redesigning a seven-week blended on boarding curriculum.- Designed a developer focused course to speed new hires from entry to deploying code in 2 weeks.- Mentored two technical trainers teaching them core technical concepts and preparing them to teach the live on boarding curriculum.

Cambridge, Ma, Us

- Managed and taught the Engineering Onboarding Orientation program for 450 students in 2017.- Wrote a trainer’s and producer’s guide for the Orientation course for eventual deployment in Bangalore and Krakow.- Updated and produced an online version of the Orientation for remote offices using Articulate Storyline and Adobe Creative Cloud.

Norwood, Ma, Us

Wrote new software and theory classes to teach customers and employees about the purpose and use of Instron materials testing products. Classes generated $500,000 in 2016.Wrote and presented an Online Learning course on Static Testing. This course was the flagship product for Instron Online Learning and was expected to generate 100,000 dollars in income in 2017 Wrote courses for new software products and Cloud technologies for product launches. Conducted training in the US and Asia for international employees.Implemented ISD / ADDIE design principles to improve the quality of instruction for field trainers by providing a learner goal-based system.Launched/maintained a community support forum to offload support questions.Trained Field Service Engineers on three levels of servo-hydraulic and linear actuator motor systems regularly. Increased the number of qualified engineers by 200% since 2014.Provided service insight on new product development. Ensured design for serviceability.

Norwood, Ma, Us

- Resolved 30 support tickets daily by phone and email. This was a top 10% response rate within the company.- Leveraged previous experience in Servo Hydraulics to become product expert, primary support, and internal trainer for all Dynamic Testing Products.- Wrote internal training for Environmental Chambers to reduce the field service reliance on Support Engineers.- Became one of three company signatories on NADCAP alignments for the Aerospace Industry and pushed for increased numbers of alignments to be performed. Between 2013-2015 this business increased ~300%.

Norwood, Ma, Ma, Us

- Created a series of quick start guides for self-directed system installations for all current products noticeably decreasing the number of redundant setup questions.- Performed onsite installations of ADMET systems for customers wanting to purchase extra setup support. Provided training and personalized attention. Instances of post installation setup issues in these cases were negligible which was marketed and allowed for a large increase in paid installations.- Instituted a system of Technical Support ticket logging using google suite to track response times, ticket resolutions, and common issues. Ticket clearance time decreased from an average of 5 days to 3 days during this change.- Expanded the service of testing customer specimens on ADMET equipment prior to system installation to provide better direction for new customers. Industries serviced included Biomedical, Aerospace, Automotive, and Universities.

Chelmsford, Massachusetts, Us

- Provided support for 30 individual corporate clients for networking, computers, and phones.- Functioned as account manager for 2 specific clients maintaining our relations and records with them.- Wrote and updated technical documents for problem solving and installation procedures for various clients to reduce redundant support requests.

Cambridge, Massachusetts, Us

- Managed technical aspects and staff of ImprovBoston theatre group.- Supervised technicians and developed training program for new staff development. - Continued development of a renovation plan for the theater and began the process of equipment replacement.

- Led 80 year old college theatre organization at Rensselaer with 80+ continuous members and a $100,000 yearly operating budget. RPI Players puts on 3 mainstage productions a year with Director and Technical Staff appointed and managed by the Executive committee under the direction of the President- Rewrote the club constitution to account for major changes in the club makeup in the preceding 20 years including increased community involvement, increased student workloads, tensions between student government and University leadership, and concerns with internet effects on regulations.- Directed facility maintenance and upgrades with assistance of the Director of the Student Union. Major upgrades included a new main curtain for the stage, upgrading to robotic lighting, and a complete replacement of the live sound systems.

- Designing and testing a small general use aircraft using historical references and new testing- Design uses turboprop, nose mounted, with a trapezoidal wing affixed low on the plane- Responsible for designing wings, weight analysis, general writing and compilation, structural drawings

- General maintenance including construction, painting, and electrical- Night Shift Building supervisor - patrolled building, provided assistance to conferences, building lockdown.

Troy, Ny, Us

- Retooled a John Deere diesel motor for use as an emissions tester for various biodiesels.

- Provided technical support for Students Faculty and Staff on campus - Addressed wireless networking issues, operating system failure, and hardware failure - Worked under time restraints based on servicing as many clients as possible for the highest quality service- Wrote documentation for more common problems and wrote scripts for quick fixes for prolific problems

Troy, Ny, Us

- Wrote yearly budgets for facilities upkeep and club spending.- Balanced books and signed all checks for shows, equipment, and facility costs totaling roughly $100,000 annually.- Directed all financial matters for RPI Players with assistance of the RPI Union Business Manager.

Master Of Science (Ms), Mechanical Engineering

Bachelor Of Science, Aeronautical Engineering And Mechanical Engineering