Jeffrey E. Williams Email & Phone Number

Kirkland, Wa

Currently attending Lake Washington Institute of Technology pursuing an AAS Degree in Computer System/Network Technician. Studying A+ Software/Hardware Essential, Network Fundamentals, Virtualization, Network Security and Encryption, and Network Administration. Degree completion date: 6/15/16.

Walnut Creek, Ca

Pursued a BA Degree in Organizational Management. Studying Organizational Behavior, Leadership & Professional Ethics, Theory & Practice of Leadership, Leadership in Diverse & Multicultural Organizations, Analytical Thinking, Organizational Communication, Organizational Development, and Team Building.

Microsoft - Redmond, Wa

Responsibilities included Technical Support for Reception Services at Microsoft, maintenance of conference rooms accounts and generic aliases. Managed permissions, internal websites and account creations and resolved network connectivity issues. Updated standard image for deployment plan. Developed and maintained relationships with Microsoft/Client customers by providing excellent customer service, creating, implementing and managing new processes and by demonstrating initiative to problem solve. Software support: Windows XP, Windows 7, Office 2003, 2007, and 2010.

Responsible for the pickup and delivery of customer orders in accordance with a designated route spanning from Sea-Tac, Washington up to the Canadian border. Serviced ATMs, while providing security for other Technicians, as well exemplary customer service to all clients. Responsible for accurately recording monetary counts and records for each customer. Remained alert and conscientious at all times, for the safety of the entire team’s welfare.

Naval Computer Telecommunications Master Area Station Honolulu, Hi

Division Manager responsible for ensuring that 250 records were in compliance with all Personnel Qualification Standard requirements. Managed a school budget of $380,000.00 ensuring the detachment had all resources and training necessary to tackle its mission. Implemented cost reduction practices in order to make the most of the budget and save money for the Division. Tracked, managed and updated data fields to ensure curriculum requirements of each team member had been met. As Manager of Information Technical Department, supervised eight direct reports in the day to day operations of conducting maintenance, repair, upgrades, and improvements while ensuring customer service tickets were resolved in a timely and professional manner. Administrator of over 300 Local Area Network accounts. Created and deleted users as appropriate, provided access rights to applications, files and system devices as needed. Responded to customer inquiries and requests for password changes, profile updates and other general account maintenance.

Associate Of Arts And Sciences (Aas), Computer System/Network Technician

Currently attending Lake Washington Institute of Technology pursuing an AAS Degree in Computer System/Network Technician. Studying A+.

Organizational Management

Organizational Behavior, Leadership & Professional Ethics, Theory & Practice of Leadership, Leadership in Diverse & Multicultural.