Jeffrey Ebora Email & Phone Number

Kuwait

Receiving payments from customers, invoicing jobcards on designated accounts, creating daily payment reports correctly and in timely manner, checking the completeness and correctness of documents, submitting the cash, bank slip, or cheque payments to Finance department, filing of documents sorted by date, handling petty cash for business unit expenses. Reconciling cash, bank payment, online payment and cheque payment on timely manner.

Kuwait

Ensuring that job cards are costed timely after receiving it from Service team on completion of job, that discounts provided if any are approved as per DOA, that warranty lines are not costed along with cash jobs, that internal lines like goodwill have approval as per the DOA and are costed in the account set up for that purpose.Ensuring that proforma invoices are raised on a timely basis, that final invoice is raised only after receiving the full money in case of cash customer, or after receiving approved LPO in case of credit customerEnsuring that for Bodyshop invoices, parts issued are as per the estimate approved by insurance company, that discounts approved for each customer by management are only applied.Ensuring that cash reconciliation is done on daily basis before leaving the cash office, that discrepancies if any are highlighted to Supervisor immediately on identification.Ensuring that cash in hand are always kept in cash safe/box and under lock and key, that cash at end of shift is kept in cash safe under lock and key after proper reconciliationEnsuring the job cards are properly filed after invoicingReceiving payment for Showroom transaction, process refunds if any. Ensuring the documents are correct and complete for any showroom request before submitting to Finance Department. Ensuring that cash reconciliation is done on daily basis before leaving the cash office, that discrepancies if any are highlighted to Supervisor immediately on identificationEnsuring Petty Cash and Reimbursements are properly process on timely manner. Check all the necessary documents and approval from authorized signatory before cashing out the reimbursements.

Kuwait

Responsible for vault and the auditing, reporting and balancing of cash drawer. Manage and track currency shipments and deliveries. Ensuring availability of foreign currencies all the time. Perform tasks such as sales and purchase of foreign exchange, remittance and money transfer, drafts and inward transfer. Assist customers with their amendment, cancellations and refund. Provide courteous service to customers, and receive complaints with care and direct it to respected Area. Conducts Know-Your-Customer (KYC) as per the guidelines of the central bank, and maintain customer confidence, protect branch operation by keeping information confidential. Verifying customer ID for validity and scanning the ID in the system prior to carrying out any transaction. Prepare local currency on hand to be collected by a cash collector. Balancing currency, coins, and checks in cash drawers at the end of shift and counting every piece of currency carefully when accepting or dispensing cash. Record all transactions promptly, accurately and in compliance with the company procedures. Scout for opportunities to increase transactional volumes. Meet customer needs consistently with knowledgeable and fast service.

Taif, Saudi Arabia

Bank’s Remittance Department: Handle account opening of new clients/customers, and encoding of their beneficiaries. Cross-sells bank products by answering inquiries; informing customers of new services and product . Relay messages, inquiries and concerns to bank’s third party partners. Daily monitoring of newly opened account and approved transactions. Reaching clients with hold and pending transactions and assist for necessary documents to release their transactions. Processing of transaction amendments, cancellation and refund. Conduct Know-Your-Customer (KYC) to avoid Money Laundering. Maintains customer confidence and protects bank operations by keeping information confidential.Bank’s International Partners: Processing transactions of bank’s third party partners: RIA-IME(INT’L), Moneygram(INT’L), UBL (PK), Allied Bank (PK), MyRemit (PH), Asia United Bank (PH), IRemit (PH), AlKuraimi (YE), Bank DuCaire (EG), Development Bank of the Philippines (PH), BDO Remit (PH), IndusInd Bank (IN), CashPinas (PH), United Remit (NP).Public Relations and Field Marketing Activities: Responsible for driving brand awareness through on-site, face-to-face interaction with consumers. Plan and complete field marketing campaigns after conducting preliminary research. Monitor industry trends and competitor activities. Manage social media activity surrounding field marketing campaigns. Report weekly/monthly on the status of field marketing activities. Communicate and create a brand awareness in the market by participating in meetings, conferences, trade shows, etc., and work in coordination with other departments. Get a feedback of the customers and answer all the relevant queries to make sure that the organization's products stay ahead in the competitionCustomer Care: Provide comprehensive and quality customer care at all times. Ensure validity and confidentiality of client/customer information.

Makati, Philippines

Deposit Accounts: Account opening procedures and requirements for savings and checking accounts. Inquiries for different types of accounts and its corresponding features. Lost card blocking, and damaged card replacement. Retrieval request and temporary blocking of captured card, and replacement if requested. Activation of ATM Card International withdrawal. Remittances. Uncredited and Unlocated Remittances. Unauthorized withdrawal reports. Undispensed withdrawal. Uncredited deposit from the machine. Product and services promotions.Credit Cards: Requirements for Credit card application. Checking the status of Application. Inquiries for different types of credit card offers and its features. Lost card blocking, damaged card replacements. Card Cancellations. Request for card extensions or supplementary. Annual fee reversal request. Inquiries for Statement of Account, card usage, credit line, available balance, card’s cut-off and due date. Request for Credit to Cash and Installment terms. Redemption of Rewards points. Product and services promotions. Activations of prepaid cards. Online banking: Online enrollment procedures for Savings, Checkings, and Credit cards. Enrollment of Merchants for Bills payment, Own and third-party accounts for fund transfer, Prepaid Reloading, Request for unlocking locked out account. Retrieval of forgotten online account. Uncredited prepaid reloading.Others: Wire Transfers, Demand draft, Investment, Time Deposit, Telephone banking., Personnel commendations and complaints, and other bank services concerns.Ensure all procedures are align with Central bank standards. Making sure all fraudulent transactions are reported to concern department. Comply with corporate regulations, policies, and procedures to maximize safety, security and overall trust in organization and employees.

Ayala Makati, Philippines

Assist customers who wants to book hotel reservations over the phone. Help plan travel itineraries by suggesting local tourist attractions and places of interest. Provide payments details and confirmation to the guest. Upselling services by offering clients additional services or special packages such as car rental. Use all available tools to research for resolutions for customer issues. Ensure validity and confidentiality of client/customer information such as credit card details. Communicate effectively and efficiently with internal and external customers. Deal with confused or irate customers. Be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy. Knows the credit policy of the hotel and how to code each reservation. Determines room rates based on the selling tactics of the hotel. Communicates reservation information to the front desk. Processes cancellations and modifications of the booking. Advice clients the hotel's policy on guaranteed reservations and no-shows

Manila, Philippines

Do cashiering, take orders from customers and present them as requested. Process bills for the customer and also issue them receipts. Help with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular time. Pack foods ordered by customers and serve them in the most efficient manner. Set the table in an orderly manner before customers show up. Get tables cleaned once customers are through with their dining. Provide helpful answers to queries or questions proffered by customers. Furnish customers with helpful information regarding service time and special deal offers. Assemble Drive-thru and Express Delivery orders. Focus on customer satisfaction and must ensure customers are always satisfied before leaving the restaurant. Provide exceptional and highly effective service towards getting customers to visit the store again. Carry out inventories on the restaurants supplies and stock such supplies for use when the need arises. Trains new staffs