Jeffrey Gaither, Mps Email & Phone Number

Morrisville, Pa, Us

Robbinsville, Nj

• Lead a team of high performing individuals responsible for overall quality of end-user IT service delivery • Responsible for coordinating with computer hardware and software vendors• Responsible for communicating technology projects and issues to campus community• Oversee the installation, maintenance and configuration of all campus computer hardware• Collaborate with administrative departments on technology needs.• Oversee campus computer hardware and software inventories• Collaborate with the CTO on creation of IT policies and procedures • Direct oversight of support services budget in excess of $300,000• Collaborate with IT Operations on network initiatives affecting the campus • Manage IT ticket tracking system and support requests, ensuring compliance with SLAs• Responsible for investigating and resolving tier I and tier II trouble tickets• Imaging and deployment of campus computer resources• Assist students/faculty/parents with and and all technical questions• Assist students/faculty/parents with questions regarding Powerschool LMS and Veracross SIS

Lead training classes in the use of company computer equipmentRespond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesAdvise users on appropriate actionManage relations with vendors and contractorsIdentify, prioritize and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsSupport network printers and other computer hardware as neededProvide support to desktop OS and Office applicationsManage network and systems administration

Allentown, Pennsylvania

Instruct students and faculty on the use of campus technologyAssist students/faculty with computing questionsSupport users with Moodle and Blackboard LMS questions/issuesTroubleshoot computer hardware and software problems, on site or over the phoneMaintain repairs on student and College computer equipment including PC’s and PrintersSet up new systems for students/facultyTrack equipment and assist with inventoriesAssisting IT staff members with installing and maintaining network system and hardwareManage eleven Student Help Desk associatesNew help desk Associate and Resident Technician trainingVoting member of Muhlenberg Campus Committee for Information Technology

Master Of Professional Studies (M.P.S), Technology Management

Bachelor Of Arts (B.A.), Philosophy With Honors

Activities and Societies: Member of Phi Sigma Tau international honor society