Jeffrey Geronimo Email & Phone Number

Boston, Ma, Us

Wellesley Hills, Ma, Us

Cambridge, Ma, Us

Wellesley Hills, Ma, Us

Dallas, Texas, Us

The Senior IS Help Desk Analyst will report to the Manager of the IS Help Desk. Provide advanced technicalsupport to end-users through the department's telephone support line, including software setup,configuration and troubleshooting. Provide second level support for other Steward IS teams as needed.

Dallas, Texas, Us

Answer and record online calls coming into the 24/7 Help Desk Address issues as a second tier and take lead on more difficult issues Perform troubleshooting to end users for Steward Health Care and all its entities Utilize stored information and documentation to help resolve issues Utilize various communication methods including email and instant messaging applications Prioritize and escalate problems within given guidelines Triage calls to appropriate groups if call cannot be resolved Provide daily turnover reports Maintain proper shift coverage for answering calls Work with groups external to the Help Desk to ensure a timely and effective hand-off of triaged calls Participate in an on call rotation Act as a liaison between the Help Desk and other teams Point person for Help Desk working with the Supervisor helping to address issues Provide metrics to leadership about the Help Desk Train Help Desk analysts on process and procedures for Help Desk and other processes related to the

Dallas, Texas, Us

The Security Administrator is responsible for providing support to end users for the various network access requestsrequired to perform their job. The Security Administrator will possesses strong technical and analytical skills and utilizesthese skills on a daily basis to resolve, or assist in the resolution of technical issues that have been reported by the enduser and/or logged by an IS Help Desk representative in the call tracking system. The Security Administrator will havedaily interaction with end users and will provide the highest level of customer service to both the end users and other ISstaff.The Security Administrator will be required to work independently with minimum direction from leadership. Thisindividual will also assist in mentoring and training other staff.

• Collaborate with leadership/team leads on inventory process in prep for clinical implementation of Epic EMR• Coordinate inventory assessment efforts for department walkthroughs• Work closely with a team of analysts to establish documentation of best practices/processes for gathering inventory• Identify possible workflow changes, infrastructure needs, and hardware needs on a departmental level.• Gather and provide feedback for optimization of proprietary inventory tool/script• Assist team leads from Noveen Consulting with data capture from various departments (Ambulatory, inpatient, ED,etc)

Bellevue, Wa, Us

● Maintain physical inventory counts, keeping inventory storage clean and organized so that product can be found quickly and easily.● Receive all incoming shipments, unpack received orders and place product in correct location either on the sales floor or in the inventory room.● Process all shipments out to return centers on required days and process additional shipments to stores and return centers throughout the week as needed.● Keep all inventory paper records required for store audits● Assist with merchandising updates● Prepare demo phones for display on the sales floor.● Maintain a neat, clean, organized store environment at all times

Perform quality assurance of the Percipio/RADXT (Radiology Protocoling system) applications, including configuration, workflow analysis, and user trainingProvide user access with PAS, on site go-live support, and on-call after-hours supportPerform user configuration and set up of protocol formats and folders in RAD XT.Manage and the implementation of program upgradesMonitor the protocoling system RAD XT for BWH & DFCIUpdate of the External Master Patient Index (EMPI) for patient registrationMonitor problem work list and follow–up with end users in PercipioPerform pre-deployment testing and gather user feedback for enhancementsMaintain and update Physician Dictionary for Percipio (order entry) matching with IDXRad (RIS)Merging patient records, look up studies, provide Technologist/ Scheduler trainingAble to support Physicians and clinicians in changing/adapting workflow to leverage technology (with a goal of improving quality and patient safety).Strong knowledge of BICS order entry for Radiology studies/ Look up for patient data records/ Insurance information.Strong knowledge of LMR to view patient records/ noted by physicians and how to view images and final reports.

Booked patients for endoscopy procedures including: radiological, general anesthesia, and pre-admitting testingFielded incoming calls and responded to requests from outside facilitiesWorked the front desk, including check-in, patient inquiries, and patient registration using BICS

Entered, filed, and managed client information using various computer programs/ systemsResponded to telephone inquiries, and directed calls to appropriate personnel

East Boston, Ma, Us

Responded to telephone inquiries, and directed calls to appropriate personnelPrepared insurance referrals, scheduled appointments, and assisted the medical staff with Spanish-English translationPrepared, filed, and processed medical record requests according to HIPPA guidelines

Filed, documented and prepared of medical charts, maintained the file room and assisted with record requests

Education record

Education record