Customer Service in start-up environments is the best of all worlds. I thrive on the challenge of delighting my customers – no matter what – and love being immersed in progressive, technologically advanced settings. From my earliest job scooping ice-cream to my current role as a Customer Support Engineer, the common threads are exceling in rapidly evolving landscapes and surprising myself and others with creative problem-solving. After successful stints in operations and communication, I realized I wanted to leverage my talent for customer service to pivot into high-tech customer service. Departing from a steady and known trajectory, I made the shift and am fortunate to be following my passion and steadily growing. I am excited to continue in the tech industry as the voice of the company during customer interactions.My talents include:✓ Engaging customers across a variety of platforms – live chat, phone, email, and social channels✓ Servicing new and existing accounts while consistently receiving accolades and positive reviews ✓ Rapid onboarding and quickly developing expertise with new products and environments ✓ Reputation for de-escalating heated situations, with an emphasis on retaining customers and preserving relationships✓ Developing SOPs for customer service departments and mentoring new team members to ensure consistent brand representation – and a fun workplace!AREAS OF EXPERTISECustomer ServiceActive ListeningInterdepartmental CommunicationMediation / De-EscalationCloud-Based ToolsDesigning and Implementing Policies & ProceduresMedia OutreachTeam LeadershipNew Hire Onboarding, Training, and Mentorship