• Business Development Manager – outline of responsibilitiesAug 2010 – Nov 2018The role involved direct contact with Agencies that were not currently customers of Amadeus to ultimately win their business and migrate them to the Amadeus Sales platform from our competitor’s product. The role requires the ability to make cold contact with a potential customer, establish rapport and trust quickly, be able to conduct an in-depth discussion about the business while showing understanding of the industry as a while, and then present a technical and financial proposal to win the business of the customer with company service levels and commercial guidelines. Main business targets included customers with a turnover up to $50,000,000.00. There is a wide variety of stakeholders that are dealt with on a regular basis. Business owners of major franchise chains, CEO’s of Buying groups, Corporate agency managers as well as individuals of very diverse backgrounds.The role started with a specific Territory to manage, and a pipeline to continuously monitor and update in both a sort term and long-term sales plan. The role was primarily an individual position but working as part of the greater retail/sales team. Communication with all levels within the organization was essential to be effective at this role, and a good working relationship with team members, support staff, direct line managers and regional heads were required.