Jeff Hackbart Email & Phone Number

Boston, Massachusetts, Us

Nashville, Tn, Us

Responsible for selling specific solutions including the Learning Management System, Performance Management, Analytics, and content authoring tools.• Identified and qualified opportunities for both existing clients and new prospects, developing deep customer knowledge and relationships increasing sales 66% YoY.• Develop and update territory plans, managing a $12M pipeline in CRM system, updating plans and pipeline, support sales leadership in strategy formulation, and present plans/pipeline to sales leadership effectively and succinctly.• Respond to requests for proposals, lead proposal teams, support quality RFI/RFP response strategy, secure references, and handle pricing strategy.• Demonstrated HealthStream Learning & Performance solutions to key stakeholders, presenting compelling value propositions and developing comprehensive proposals.• Worked cross-functionally with Marketing, Product, and Project Managers to create value-added customer solutions aligned with company vision and values.• 2022 Rookie of the year Award

Houston, Texas, Us

Lead the HPE Collections team to ensure a holistic strategy for system usage, compliance & effective performance to meet company cash flow expectations. Manage all acquisitions for HPE’s Credit and Collections (C&C) organization from deal close to legacy system closure. Budget analyst for C&C responsible for a $10M annual budget of 300 employees worldwide.Key Achievements• Responsible for accounts receivable process harmonization for all acquisitions and partnered with finance leaders to ensure closure of legacy receivables and liabilities.• Managed reporting and forecast of P&L for HPE C&C as well has managed headcount forecasts within a 99% accuracy.• Develop key collection KPI’s annually for collections group to ensure improved performance and compliance year over year including a 57% reduction in overall severely aged items in 2021.• The lead of all global initiative projects for the HPE C&C organization to ensure regular updates were provided and ensure goals were met until completion.• Regularly created communications and organizational updates for HPE Controller, CFO and CEO.

Houston, Texas, Us

Provide HPE leadership with the forecast of Free Cash Flow contribution from existing financing programs. Analyze forecast accuracy, identify gaps and proposed improvements. Provide accurate quarterly reporting and forecasting of global reserves. Act as point of contact for inquiries from internal and external auditors.Key Achievements• Performed quarter-end 10Q/10K reporting related to financed receivables, amounts for bad debt allowances and total open AR.• As part of HPE’s risk reserve process, prepared forecasts and calculations for three global reserves and improved the overall process through two divestitures. • Involved in creation of driver based forecast for Days of Sales Outstanding to accurately provide Free Cash Flow expectations to HPE Treasury monthly.• Partnered with HPE Cash Flow Team on AR analysis and forecasting.

Palo Alto, Ca, Us

Own the analysis, reporting, identification and resolution of the structural issues for all disputed Trade AR and Businesses globally for HP. Partner with operational managers up to the VP level and with individual contributors within the HP Credit organization and all HP Business Groups.Key Achievements• Produced new monthly Dispute Dashboard to review with Executive VP’s of Finance utilized for monthly CFO reviews.• Created and implemented a new global process and training for all three regions to have clear guidance and consistency for dispute management. • Continually build meaningful relationships with Global Business Partner VP's and host dispute governance meetings highlighting trends, issues, and actions.• Produced new cash flow template to provide a tool to gather the information needed by the Finance Executive VP's to accelerate cash each quarter.• Leading global HP separation dispute work stream and managing all sub work streams.

Palo Alto, Ca, Us

Establish expertise in all HP Credit and Collections policies, processes, systems, org. structures, roles & responsibilities and strategies. Create relationships with key HP business unit leaders and maintain knowledge of their organization structure, programs and initiatives. Provide effective communication to global C&C personnel regarding business strategies, programs and initiatives, utilizing direct correspondence, staff meetings, email messages, web site & bulletins.Key Achievements• Produced new monthly DSO Scorecard to review with Executive VP’s of Finance utilized for monthly CFO reviews.• Developed value creation model to show how the business decisions of the C&C organization has impacted HP favorably by measuring bad debt performance, location strategy savings and other key data elements.• Assisted with creating a new branding image for HP Credit and Collections in order to develop the culture and community within and outside of the organization.• Global C&C project manager lead for IT project successfully implementing new order management system integration with C&C’s systems.• Streamlined global C&C reporting packages to drive consistency globally and increased trust with internal business partners.

Palo Alto, Ca, Us

Involved in creation of new Global Knowledge Management Team for HP Credit and Collections. Provided current and relative information to the organization in order assist with learning and development. Only US based consultant in a global team to drive consistency across the teams for the first time.Key Achievements• Developed new metrics for Knowledge Management team created in 2011/12 and established new tools to measure performance of the team.• Created new instructor led and CBT based training curriculum for global credit and collection operational teams.• Led global team to create a manager rating model that would equalize performance measures by comparing several data elements common across all regions.

Palo Alto, Ca, Us

Managed and led a team of 15 collectors for HP’s largest AR portfolio globally with an average balance of $1B. Other areas of responsibility included overseeing the hiring, training and development of all new collectors. Worked to stabilize the collection centers in the Americas from both an efficiency and effectiveness perspective. Specifically, focusing on the areas of supervisor development, attrition and employee development / training and retention of high performers.Key Achievements• First collections manager to achieve zero items over 180 days for a team of collectors globally for HP.• Directed subprojects of staffing management during relocation of organization to Centers of Expertise (COE) in Guadalajara Mexico.• Leader of global project analyzing the ability to perform bad debt collection in house vs. hiring a 3rd party.

Palo Alto, Ca, Us

Professional customer liaison managing an accounts receivable portfolio solving issues with invoicing, processes, order management, payables, and customer relations. Developed a rapport with customers to help influence payment velocity in portfolio. Continually met and exceeded financial metrics of current, >60 and >90 aging goals.Key Achievements:• Led collection department integration of Scitex acquisition AR from Oracle into HP’s SAP system.• Created specific collection strategy, refund, write off and bad debt processes for Indigo and Scitex acquisitions.• Closed out Peregrine acquisition accounts receivables with minimum write offs to the business.

Palo Alto, Ca, Us

Immediate contributing CSR in an established team and quickly assigned to valuable HP accounts. Managed all public sector accounts in Virginia from order entry to customer service and order allocation. Performed proactive order management by monitoring turnaround time and utilizing the escalation process. Communicated with customer, field account teams and any other departments engaged in the account. Key Achievements• Received three quarterly customer service WOW! Awards for outstanding performance.• Increased success rate on meeting customer service level agreements from 10% to 95% for the NASA ODIN project.• Exceeded NASA’s expectations through developing innovative delivery methods to surpass customer SLA’s• Partnered with HP Collections to develop new dispute note reporting tool.

Growth into new industry by learning indirect route to market. Exceeded margin expectations to maintain company profitability through fruitful relationships. Challenged with urgent requests and handling of multiple projects, priorities and deadlines that were handled successfully on a daily basis.Key Achievements• Designed and implemented functioning small and medium size business networks to precisely meet the customer’s needs.• Manage software licensing for national Tier 1 accounts by working closely with accounts to improve usage.• Developed key strategic affiliation with key IT decision makers from community business that were previously severed.

Lincoln, Nebraska, Us

Dynamic career beginning as a high-performing contributor with a progression into a sales management position. Developed, coached and led a team of five account managers covering the US. Managed a portfolio of large military installations and Government programs. Worked closely with the Department of Defense to develop new products. Key Achievements• Increased territory revenue by 35% in 2002, despite industry downturn and achieved highest sales award.• Designed, converted, and implemented customer database of 20,000 contacts to Microsoft Access.• Supported revising U.S. government regulations in correlation with the National Security Agency.• Managed territory distribution to identify growth opportunities that led to greater productivity.