• Led a cross-functional team of 4 direct reports and 5 SAFe Agile teams, improving project efficiency by 20% through coordination and agile practices, with proficiency in project management tools like Jira and Confluence.• Spearheaded the product strategy and roadmap for DaaS offerings and integrations, collaborating with engineering teams on platform architecture, infrastructure, and product development to deliver scalable solutions for partners like John Deere and Microsoft.• Worked closely with engineering and product teams to ensure alignment between business needs and technical execution, influencing key technical decisions across multiple stakeholders.• Developed and maintained customer escalation processes, increasing customer satisfaction by 15% and aligning program outcomes with customer needs.• Expanded partnerships with John Deere, CNHi, and Microsoft through strong collaboration, integrating services and enhancing system capabilities by 25%.• Utilized performance metrics and data-driven insights to improve predictability and efficiency by 20%, refining processes in large-scale systems.• Architected a scalable DaaS platform integrating with over 100 customer infrastructures, boosting operational efficiency and generating $300K in additional annual revenue.

• Architected and led the multi-quarter development and launch of rGuest Stay, a SaaS Property Management System (PMS) for the hospitality industry, acquiring 250 new customers in the first year and driving 25% revenue growth.• Directed the multi-quarter rollout of rGuest Buy, a scalable online and mobile ordering and contactless payment system for Microsoft, delivering a $1.5 million revenue increase within its first year by leveraging cloud technologies.• Led the end-to-end development of DaaS (Data as a Service) and iPaaS (Integration Platform as a Service) solutions for Agilysys' data warehouse, increasing revenue by 20%.• Integrated Agilysys' suite of solutions with Twilio, HAPI.io, HTNG, and third-party payment systems, enhancing platform capabilities by 35%.• Managed stakeholder communications across product management, engineering, and sales teams, improving project delivery times by 20%.• Spearheaded the migration to Microsoft Azure, scaling infrastructure to support 500K+ global users, maintaining 99.9% uptime, and achieving 25% cost savings.• Established cross-team governance frameworks, reducing project timelines by 15% and improving collaboration efficiency by 30%.

• Implemented a U.S. and Canadian ELD compliance program, ensuring regulatory adherence while collaborating with cross-functional teams to minimize operational disruptions.• Spearheaded the development of a SaaS-based compliance-driven data analytics system, improving fleet performance and increasing regulatory compliance by 50%.• Managed technical requirements and customer escalations with sales teams, reducing customer churn by 15%.• Designed and deployed an hours-of-service (HoS) management system on the 2020 Fleet Management platform, streamlining workflows and regulatory reporting for truck drivers.

WHAT I DIDSupervised and provided direction for six technical direct reports regarding network activities.Recommended network security standards to management. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Developed and implemented complex Internet and Intranet applications on multiple platforms. Provided continued maintenance and development of bug fixes and patch-sets for existing web applications. Diagnosed UNIX and Windows processing problems and applied solutions to increasecompany efficiency.WHAT I ACCOMPLISHEDDeveloped a team of four members that implemented complex internet and intranet applications on multiple platforms.SKILLSStrategic planning, P&L responsibility, Performance optimization, New business development, Budgeting & finance, Corporate administration

WHAT I DIDLead development team through the development cycle. Implemented a new content management system of my design to ease development efforts. Provided methodologies for object-oriented software development and efficient database design. Worked directly with clients to develop statements of work for upcoming projects.WHAT I ACCOMPLISHEDDesigned and developed a mapped based school bus routing system that helped the parents of Washoe County School District find the best school bus based on their address.SKILLSPHP, MySql, OOP, xHTML, CSS, JQuery, Javascript, Leadership, Strategic Planning, Corporate Administration, Decision-making

WHAT I DIDDeveloped and implemented complex Internet and Intranet applications on multiple platforms.WHAT I ACCOMPLISHEDDesigned and built a production support tracking system to aid in the polling of customer systems.SKILLSJava, JSP, HTML, CSS, Javascript, XML

WHAT I DIDDeveloped and implemented complex Internet and Intranet applications on multiple platforms.WHAT I ACCOMPLISHEDDeveloped web based applications for the tracking of customer call data and account self-management.SKILLSPHP, MySql, OOP, xHTML, CSS, JQuery