Jeffrey Hilton Email and Phone Number

I am employed by WCG as an Operations Specialist working in the Translations Department. I previously worked for State Farm as a Claims Adjuster working remotely from home in the Auto Initial Loss and Recovery department. Also, I am a retired, 22-year USAF Veteran and college graduate. With State Farm I obtained a Florida Adjusters License and was licensed to adjust claims in 50 States and Washington, DC. During the COVID-19 shutdown, stood up a home office and began assisting customers as if I was still at the office. I had only been out of training for 3 months when this happened! Through this adjustment period I developed a PDF form and an Excel spreadsheet to assist me in meeting customer needs and call center metrics. My customer service skills are my greatest strength as I have an uncanny ability to relate and adjust to customers and their needs.While serving in the USAF I learned the value of strong leadership and mentorship. I supervised many and learned how to adapt my leadership style to meet the needs of those below me. Through my career I become a strong, honest, flexible leader with experience in Program Management as well as Aircraft Maintenance and Operations Management. Through my education I have expanded upon my understanding of urban social issues, community development, and urban problem solving. I have learned to think critically and creatively, to work collaboratively in the interest of creating sustainable communities and to effectively communicate knowledge in a variety of ways.During this time, I was able to work for the Seattle Mariners and First and Goal Inc. (CenturyLink Field, Seahawks, and Sounders). For the Mariners I worked in Event Security greeting fans as they entered the stadium and ensuring their safety through screenings. At First and Goal, I served as a member of the wheel chair attendant team ensuring those who required wheel chair service had their needs met. I was also selected to escort veterans being recognized by the Seahawks in USAA’s Salute to Veterans. Through this opportunity to excel I was selected as First and Goal’s “2017 Rookie of the Year”! Working both of these jobs gave me a chance to discover I have outstanding customer service skills. I am person with a diverse work and education background and is really just looking for a chance to prove my value to you! Thank You