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I am employed by WCG as an Operations Specialist working in the Translations Department. I previously worked for State Farm as a Claims Adjuster working remotely from home in the Auto Initial Loss and Recovery department. Also, I am a retired, 22-year USAF Veteran and college graduate. With State Farm I obtained a Florida Adjusters License and was licensed to adjust claims in 50 States and Washington, DC. During the COVID-19 shutdown, stood up a home office and began assisting customers as if I was still at the office. I had only been out of training for 3 months when this happened! Through this adjustment period I developed a PDF form and an Excel spreadsheet to assist me in meeting customer needs and call center metrics. My customer service skills are my greatest strength as I have an uncanny ability to relate and adjust to customers and their needs.While serving in the USAF I learned the value of strong leadership and mentorship. I supervised many and learned how to adapt my leadership style to meet the needs of those below me. Through my career I become a strong, honest, flexible leader with experience in Program Management as well as Aircraft Maintenance and Operations Management. Through my education I have expanded upon my understanding of urban social issues, community development, and urban problem solving. I have learned to think critically and creatively, to work collaboratively in the interest of creating sustainable communities and to effectively communicate knowledge in a variety of ways.During this time, I was able to work for the Seattle Mariners and First and Goal Inc. (CenturyLink Field, Seahawks, and Sounders). For the Mariners I worked in Event Security greeting fans as they entered the stadium and ensuring their safety through screenings. At First and Goal, I served as a member of the wheel chair attendant team ensuring those who required wheel chair service had their needs met. I was also selected to escort veterans being recognized by the Seahawks in USAA’s Salute to Veterans. Through this opportunity to excel I was selected as First and Goal’s “2017 Rookie of the Year”! Working both of these jobs gave me a chance to discover I have outstanding customer service skills. I am person with a diverse work and education background and is really just looking for a chance to prove my value to you! Thank You
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Operations Specialist 2Wcg Jan 2022 - PresentPuyallup, Washington -
Claim Associate-Auto IlrState Farm ® Oct 2019 - Jan 2022Dupont, Washington-Communicate with customers and associates by phone, mobile app, click-to-chat and Internet reporting-Gather and document loss information-Handle a large volume of calls in a collaborative team setting-Use State Farm systems and technologyhttps://www.statefarm.com/careers/become-an-employee/career-areas/claims-investigation-careers/claims-customer-service-roles -
HostSeattle Mariners Mar 2017 - May 2021Greater Seattle Area-Provided exceptional customer service by responding to guest questions or concerns and working with guests to understand and comply with Safeco Field security policies.-Conducted security screenings, bag checks, and monitored metal detectors entry points.-Received recognition by supervision for maintaining a professional demeanor as a displeased guest was voicing their displeasure.
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Guest Services (Wheel Chair Attendant)First & Goal Inc. Apr 2017 - Dec 2019Greater Seattle Area-Provided wheel chair assistance to guests of Century Link Field who require it.-Was selected to escort Veteran’s onto the field for the “USAA Salute to Veterans”--Worked hand in hand with Seahawk Community Relations Department to ensure the honoree and their family received excellent service and care.--E-mails from honoree’s families were sent to the team and forwarded through the organization.-Selected First and Goal’s “Rookie of the Year 2017” for exceptional work through out the year.
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StudentUniversity Of Washington Tacoma Sep 2017 - Jun 2019Tacoma, WashingtonMA Community Planning -
StudentUniversity Of Washington Sep 2014 - Mar 2017Tacoma, WaBA Urban Studies -
StudentHighline Community College Jul 2012 - Aug 2014Des Moines, WaAAS in Computer Networking -
LoadmasterUsaf Jan 2007 - Sep 2012Mcchord Afb, Wa-Loadmaster-Program Manager-Supervisor -
Crew ChiefUnited States Air Force Aug 1990 - Apr 2007-Aircraft Mechanic-Aircraft Maintenance Operations-Supervisor
Jeffrey Hilton Skills
Jeffrey Hilton Education Details
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City/Urban, Community And Regional Planning -
Urban Studies/Affairs -
Computer Systems Networking And Telecommunications -
Oshkosh West High SchoolHigh School Diploma
Frequently Asked Questions about Jeffrey Hilton
What company does Jeffrey Hilton work for?
Jeffrey Hilton works for Wcg
What is Jeffrey Hilton's role at the current company?
Jeffrey Hilton's current role is Operations Specialist at WCG.
What is Jeffrey Hilton's email address?
Jeffrey Hilton's email address is hi****@****att.net
What is Jeffrey Hilton's direct phone number?
Jeffrey Hilton's direct phone number is +125330*****
What schools did Jeffrey Hilton attend?
Jeffrey Hilton attended University Of Washington Tacoma, University Of Washington Tacoma, Highline Community College, Oshkosh West High School.
What skills is Jeffrey Hilton known for?
Jeffrey Hilton has skills like Leadership, Program Management, Air Force, Military, Aircraft Maintenance, Aircraft, Aviation, Networking, Comsec, Command And Control, Flights, Communications Security.
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Jeffrey Hilton
Producer/ Director/ Writer/ Shooter/ Editor/ And Owner, Shotgroup Productions, Retired Army Broadcast Journalist.Denver Metropolitan Area1gmail.com
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